AMANDA MEDRANO
Dallas,Texas
Summary
Communicative leader, successful at developing positive relationships with colleagues and citizens. Approaches each situation and task with alertness, compassion, and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements. Attended to customers' concerns with patience and empathy, and responded to emergencies with professionalism and promptness.
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
UNM - Residence Life and Student Housing
08.2022 - 05.2024
- Utilized excellent communication skills to coordinate with various departments, colleagues, and customers.
- Resolved issues with creative solutions, escalating major concerns to management.
- Utilized extensive knowledge of rates, policies, and accommodations of the department to assist customers with concerns.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Student Safety Assistant
UNM - Residence Life and Student Housing
08.2022 - 05.2024
- Provided administrative support to colleagues and management in daily tasks.
- Searched for information in department resources or online to answer questions or resolve problems.
- Implemented process improvements to increase the efficiency of daily tasks.
- Built strong relationships with colleagues and customers through professional and courteous communication.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Answered questions and concerns regarding company policies, services, and rates
- Handled high volume and high demand periods with professionalism.
- Ensured residents felt a sense of safety by conducting thorough walk-throughs of the residential areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting buildings to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
Bachelor of Arts (B.A.) - Psychology
University of New Mexico
Bachelor of Arts (B.A.) - Psychology
University of North Texas Dallas
05.2025
Skills
- Strong multitasking
- Problem-solving skills
- Microsoft Office knowledge
- Time Management
- Customer service expertise
- Exceptional communication
- Verbal and written communication
- Patrolling
- Workplace Safety
- Incident Reporting
- Facility Security
- Situational Awareness
References
Christina Toya - UNM Housing, Fiscal Services Tech, (505) 720-4879, ctoya@unm.edu
Timeline
Front Desk Attendant
UNM - Residence Life and Student Housing
08.2022 - 05.2024
Student Safety Assistant
UNM - Residence Life and Student Housing
08.2022 - 05.2024
Bachelor of Arts (B.A.) - Psychology
University of New Mexico
Bachelor of Arts (B.A.) - Psychology
University of North Texas Dallas
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