Amanda Meissner

Kitsap Credit Union

11.2024 - Current

Resolved customer inquiries via phone and chat, ensuring high satisfaction levels.
Managed multi-channel communications, enhancing response times and service quality.
Collaborated with team members to share best practices for reducing hold times and improving first call resolution rates.
Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors and peers.
Acted as a liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
Coordinated with cross-functional teams to address complex customer issues effectively.
Trained new team members on systems and procedures, fostering a collaborative environment.

Boys and Girls Club of South Puget Sound

11.2023 - 01.2025

All administrative tasks, registering kids, communicating with parents, and building cultivating relationships with kids. I truly enjoy the club, the community, and the difference I have the privilege of making every day.
Developed and maintained filing systems to ensure accurate record-keeping and compliance.
Coordinated daily administrative operations to support program execution and staff efficiency.
Trained new staff on organizational policies and procedures to ensure consistency in operations.
Implemented a more efficient filing system that improved document retrieval times significantly.
Ensured compliance with company policies by maintaining accurate employee records and documentation.

Taco Time

03.2018 - 08.2022

Managing the restaurant day to day, including paperwork, cash control, inventory, weekly orders, cashier duties, prep work, and any other required tasks. Due to my adaptability, I have worked at several of our locations to provide training and cover shifts.
Oversaw daily operations, ensuring compliance with corporate standards and quality assurance protocols.
Streamlined inventory management processes, reducing waste and improving stock accuracy.
Led staff training programs, enhancing team performance and customer service skills.
Implemented cost-control measures, optimizing budget allocation across departments.

Pexco, LLC

07.2004 - 07.2018

Responsibilities
I worked in various departments over my 14 years there. I was a machinist, in quality control, and a fabrication technician. I eventually spent the last six years as quality control manager.
Accomplishments
The biggest impact this job had on me in 14 years is that I learned who I was as a person and a leader. I found myself.
Skills Used
Computer skills, teamwork, machine operation, customer service, leadership
Oversaw quality assurance processes to ensure compliance with industry standards.
Developed and implemented inspection protocols to enhance product accuracy and consistency.
Trained and mentored team members on best practices in quality control methodologies.
Collaborated with cross-functional teams to address quality issues proactively.
Conducted regular audits of production lines to verify adherence to safety regulations.
Led initiatives aimed at reducing waste and improving operational efficiency within the organization.
Established key performance indicators to measure quality metrics effectively.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.

Summary