Amanda Melendez
Santa Ana,CA
Overview
17
17
years of professional experience
Work History
Master Esthetician/ Owner
Moon Phase Skincare Studio
09.2021 - Current
Lead Esthetician/ Spa Manager
Lemon and Honey Day Spa
04.2015 - 07.2021
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Recommended and performed microdermabrasion, peels and hydrafacial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Coached and trained employees in all modalities and services
- Ran daily meetings and motivated employees to fulfill daily goals.
- Managed spa coordinator and spa policies.
Esthetician
Ambiance Med Spa
09.2011 - 04.2015
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Recommended and performed microdermabrasion, peels and waxing services.
- Upheld spa protocols and procedures
- Helped cover front desk duties and room turnover
Esthetician
Inspa
02.2009 - 04.2011
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product and service recommendations.
- Educated patients on treatment options.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Recommended and performed microdermabrasion, peels and waxing services.
Cosmetic Beauty Advisor Kiehl’s
Bloomingdale's Department Store
10.2007 - 01.2009
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals both personally and as a team.
Education
Esthetician License -
Santiago Canyon College
Orange, CA2000
High School -
Villa Park High School
Villa Park, CA1998
Skills
- Spa retail sales
- Chemical facial peels
- Proficient in eyebrow and lash tinting
- Advanced facials specialist
- Hydrafacial
- Facial cupping
- Gua sha
- Advanced facial techniques
Timeline
Master Esthetician/ Owner
Moon Phase Skincare Studio
09.2021 - Current
Lead Esthetician/ Spa Manager
Lemon and Honey Day Spa
04.2015 - 07.2021
Esthetician
Ambiance Med Spa
09.2011 - 04.2015
Esthetician
Inspa
02.2009 - 04.2011
Cosmetic Beauty Advisor Kiehl’s
Bloomingdale's Department Store
10.2007 - 01.2009
Esthetician License -
Santiago Canyon College
High School -
Villa Park High School