Amanda Mendez
Titusville,FL
Summary
Experienced Lead Technician skilled in troubleshooting, repairing, and maintaining complex systems. Proficient in diagnostics, customer service, and technical support, promoting team collaboration and delivering high-quality results. Reliable and adaptable professional adept at ensuring seamless operations and resolving problems in dynamic environments. Strong communication and leadership abilities improve team efficiency and performance. Exceptional attention to detail and organizational skills drive top-notch administrative support for fast-paced operations.
Overview
15
15
years of professional experience
Work History
Lead Service Technician
Guardian Access Solutions
11.2018 - Current
- Provided exceptional and prompt customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians, designing and executing online Forms and SOP's to improve Work Order flow.
- Elevated quality control standards by implementing thorough testing procedures following repairs, installations, and customer training sessions.
Assistant Store Leader
Orchard Supply Hardware
12.2016 - 11.2018
- Recruited individuals with talent, drive and experience that would add dimension to the organization.
- Trained and developed five associates to be promoted.
- Wrote and published store schedules.
- Boosted traffic flow through Social Media with posts and strategic analytics.
- Identified inefficiencies and made recommendations for process improvements. Insured all operations followed company procedures.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Provided technical support for Network Devices, CCTV, POS Systems and Inventory System.
Head Cashier
Lowe's Home Improvement
02.2010 - 12.2016
- Collaborated with customer service team members to give exceptional service throughout the entire shopping experience.
- Managed cashier times for breaks and made adjustments to schedule to meet store needs.
- Promoted a sense of well-being with an upbeat and confident attitude to fellow associates.
- Addressed customer inquiries and resolved complaints.
- Completed a series of training sessions to advance to Store Management.
- Filed reports for both frontend and backend operations. Organized & balanced Cash Office Deposits & Reports.
- Provided support and repaired cash registers, credit card readers, and customer service computers.
Education
Certification - Computer Systems Technology
Atlantic Technical College
Coconut Creek, FL2007
Bachelor of Arts - Graphic Design
Digital Media Arts College
Boca Raton, FL01-2010
Skills
- Excellent communication skills
- Training and development
- Data analysis and reporting
- Customer Needs Assessment
- Recruiting and interviewing
- Store operations
- Inventory oversight operations
- Facilitating vendor return logistics
- Equipment operation
- Effective schedule coordination
Timeline
Lead Service Technician
Guardian Access Solutions
11.2018 - Current
Assistant Store Leader
Orchard Supply Hardware
12.2016 - 11.2018
Head Cashier
Lowe's Home Improvement
02.2010 - 12.2016
Certification - Computer Systems Technology
Atlantic Technical College
Bachelor of Arts - Graphic Design
Digital Media Arts College
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