Amanda Mendez
Morris Plains
Summary
Dynamic Service Manager with a proven track record at Paul Miller Chevrolet, excelling in staff training and complaint resolution. Expert in workflow optimization and technical communication, I consistently enhance customer satisfaction and drive team performance. Recognized for my trustworthy approach and ability to upsell services, I deliver results that exceed expectations.
Overview
8
8
years of professional experience
Work History
Service Manager
Paul Miller Chevrolet
West Caldwell
11.2024 - Current
- Trained staff on service protocols and customer interaction techniques.
- Oversaw inventory management for parts and supplies, ensuring availability.
- Assisted in resolving customer complaints promptly and professionally.
- Developed maintenance schedules to optimize service workflow efficiency.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Automotive Service Advisor
DCH Millburn Audi
Maplewood
06.2022 - 07.2024
- Scheduled appointments and managed customer inquiries effectively.
- Provided detailed explanations of services and repairs to customers.
- Maintained accurate records of customer interactions and vehicle history.
- Followed up with customers post-service to ensure satisfaction.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products, such as extended warranties, engine replacements/repairs, and insurance jobs.
- Provided estimates of repair costs to customers and discussed options with them.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Automotive Service Advisor
Audi Bridgewater/Mendham
Bridgewater
10.2017 - 12.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Processed customer payments and handled billing inquiries promptly.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Education
High School Diploma -
Somerset County Vocational And Technical High
Bridgewater, NJ06-2015
Skills
- Staff training
- Complaint resolution
- Workflow optimization
- Customer service
- Technical communication
- Problem solving
- Attention to detail
- Upselling
- Trustworthy and honest
- Budget control
Timeline
Service Manager
Paul Miller Chevrolet
11.2024 - Current
Automotive Service Advisor
DCH Millburn Audi
06.2022 - 07.2024
Automotive Service Advisor
Audi Bridgewater/Mendham
10.2017 - 12.2021
High School Diploma -
Somerset County Vocational And Technical High
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