Amanda Mendoza
Certified Professional Coder-Apprentice
Whiteland,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Server/Waitress
Olive Garden Restaurant
Avon, IN
02.2013 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Worked effectively in fast-paced environments.
Claims Adjuster
Administrative Strategies / Healthy Paws Pet Insur
Indianapolis, IN
06.2020 - 07.2021
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and processed pet insurance claims for policyholders.
- Utilized Salesforce Software to process incoming claims, enter data, and generate reports.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Calculated adjustments, premiums, and refunds.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Managed time efficiently in order to complete all tasks within claim processing deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Alarm Depot, LLC
Indianapolis, IN
12.2015 - 10.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Emergency Room Technician
IU Health Bloomington Hospital
Bloomington, IN
01.2008 - 11.2009
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Monitored patients' condition and reported changes in status or acuity to nurses
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Applied and educated patients on orthopaedic devices, ex: crutch walking
- Filled in for unit secretaries, preparing paperwork for patients that were getting admitted.
- Assisted with CPR and airway clearing procedures during emergencies
- Quickly responded to codes and cardiac monitor alarms.
- Stocked and replenished patient care areas with appropriate supplies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
Education
CPC-A In Certified Professional Coder - CPC
Coding Clarified
Apache Junction, AZ07.2022
Associate - General Studies
Ivy Tech Community College
Franklin, IN12.2017
Skills
- Medical Terminology
- Anatomy And Physiology
- Current Procedural Terminology (CPT)
- ICD-10 & ICD-10-CM
- HCPCS
- Monitoring & Recording Vital Signs (heartbeat, blood pressure, body temperature, body weight, body mass index / BMI, etc)
- Patient Care
- Patient Education and safety
- HIPAA
- Electronic Medical Record
- Data Entry
- Spreadsheet Software(Microsoft Excel and Google Sheets)
- Microsoft Office Suite
- Strong reading comprehension and writing skills
- Data Analytics
- Patience
- Critical Thinking
- Empathy
- Organizational skills
- Attention to Detail
- Time-Management and Stamina
- Problem Solving Skills
- Ethics and Confidentiality
Timeline
Claims Adjuster
Administrative Strategies / Healthy Paws Pet Insur
06.2020 - 07.2021
Office Manager
Alarm Depot, LLC
12.2015 - 10.2018
Server/Waitress
Olive Garden Restaurant
02.2013 - 08.2021
Emergency Room Technician
IU Health Bloomington Hospital
01.2008 - 11.2009
CPC-A In Certified Professional Coder - CPC
Coding Clarified
Associate - General Studies
Ivy Tech Community College