Amanda Mercado
New York,NY
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Assistant Level 4
New York City Department of Environmental Protection
New York
10.2019 - Current
- Efficiently managed incoming phone calls by directing them to the appropriate personnel.
- Executed data entry with precision and efficiency.
- Created reports by using various database software programs.
- Assisted with special projects as needed by management team.
- Updated customer contact information in the system database.
- Assisted with filing documents and maintaining records.
- Provided administrative support for staff members.
- Scanned documents into digital format for storage purposes.
- Inputted data into spreadsheets for tracking purposes.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered and directed phone calls to appropriate staff members.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted research and compiled data for reports and projects.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Payroll Clerk
New York City Fire Department Fdny
New York, NY
11.2017 - 05.2018
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Assisted HR team with benefit enrollment activities as necessary.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
- Provided support during audits conducted by external auditors or government agencies.
- Provided guidance and training to junior staff members when needed.
Education
Associate of Arts - Liberal Arts And General Studies
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2010
Skills
- Billing and Invoicing
- Document Control
- Meeting Support
- File Management
- Scheduling and calendar management
- Microsoft Office Suite
- Spreadsheet Creation
- Database Maintenance
- Proofreading documents
- Document Management
- Information Protection
- Report Generation
- Data Entry
Languages
Spanish
Native/ Bilingual
Certification
- Certificates of Excellence
Timeline
Clerical Assistant Level 4
New York City Department of Environmental Protection
10.2019 - Current
Payroll Clerk
New York City Fire Department Fdny
11.2017 - 05.2018
Associate of Arts - Liberal Arts And General Studies
John Jay College of Criminal Justice of The City University of New York
- Certificates of Excellence
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