Amanda Mercado
Vista,CA
Summary
Personable and adaptive worker, dedicated to giving maximum effort during each shift to create memorable, efficient, and enjoyable guest & client experiences. I strive to establish trust, and confidence between staff and management through quality of service and personal interaction as an employee.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kelly Services
San Diego, California
07.2022 - Current
- Met all specific rules and requirements made by clients daily
- Followed strict security procedures multiple times a day
- Used all recourses I had to problem solve with all customers
- Kept a positive and lively attitude that could be noticed even while over the phone
- Completed all extra tasks assigned by work force management in between call work
- Stuck to strict timing requirements and rules consistently
- Kept up good scores towards my adherence to all rules, and in my performance on calls
- Used, Excel, Word, and Outlook daily
Teacher's Assistant
Calvary Christian Academy
Chula Vista, CA
07.2021 - Current
- Submitted accurate & daily accounts of each student's aftercare attendance in order for parents to be billed properly
- Worked to give parents peace of mind and solutions when concerns for their children arose
- Provided administrative support by photocopying class materials and organizing digital files
- Identified student challenges and discussed corrective actions with lead teacher
- Documented updated student data related to grades and attendance
- Supervised students to proactively identify and resolve disputes or safety hazards
- Suggested new and emerging technology and instructional tools to supplement class materials
- Helped to explain assignments and test instructions to boost student comprehension
- Took attendance and kept track of evaluations and paperwork
- Prepared classroom for daily lessons and cleaned and organized between classes
Childcare Provider
The Cox Family
Carlsbad, CA
10.2022 - 10.2024
- Provided a safe, nurturing, and stimulating environment for two children, ages 4 and 6, to learn and grow.
- Introduced both children to routine by creating one and aiding the whole family with sticking to it. This resulted in the children taking ownership of their own activities, perfect attendance records, and better moods throughout the whole house.
- Proactively problem-solved through time conflicts in order to keep both children on schedule with school obligations and social activities.
- Kept inventory and shopped for all groceries weekly.
- Punctually arrived for all school and elective pickup times for both children.
- Kept timely communication with both parents on behavioral and academic progress throughout the day.
- Initiated quarterly meetings with parents in order to reconnect and keep on the same page with one another.
Emergency Support Representative
Sharp Healthcare
Chula Vista, CA
08.2020 - 01.2021
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Gave each patient a health screening, and specific instructions upon arrival
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Worked with coworkers to complete tasks
Dining Room Supervisor
Murrieta Hot Springs Christian Conference Center
Murrieta, CA
12.2018 - 02.2020
- Communicated with tact and diplomacy to resolve guest dissatisfaction
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Observed food handling and sanitation requirements to reduce risks
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
- Closed out podium at end of shift and maintained order and organization
- Helped FOH team members, maintaining positive working relationships
- Observed guest needs throughout dining experience, driving high-quality service
- Helped bus tables and ran food patrons during high volume periods
- Communicated with patrons to record reservation data into company management system
- Stocked service areas with supplies to deliver faster service to guests
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
Education
Southwestern College
Chula Vista, CASkills
- Technologically savvy
- Time management
- Multitasking
- Customer service skills
- Speedy adaptability to change
- Responding to difficult customers
- Fast learning
- Upbeat and positive personality
- Administration and team support
- Typing speed of 50 WPM
- Experience with Microsoft Word
- Experience with Excel
- Experience with Outlook
- Experience in diverse communities
- Customer Account Management
- Data entry and maintenance
- Telephone management
References
References available upon request
Timeline
Childcare Provider
The Cox Family
10.2022 - 10.2024
Customer Service Representative
Kelly Services
07.2022 - Current
Teacher's Assistant
Calvary Christian Academy
07.2021 - Current
Emergency Support Representative
Sharp Healthcare
08.2020 - 01.2021
Dining Room Supervisor
Murrieta Hot Springs Christian Conference Center
12.2018 - 02.2020
Southwestern College