Amanda Mercado
Bayonne,NJ
Summary
Versatile and reliable professional with experience in office administration, warehouse operations, and retail environments. Recognized for being a fast learner with a strong work ethic and a commitment to excellence in every role. Adept at quickly mastering new skills, adapting to diverse job responsibilities, and consistently exceeding performance expectations. Open to new opportunities across industries where dedication, adaptability, and drive are valued.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Public Partnerships LLC
10.2024 - Current
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Transported patients to medical, dental, and personal care appointments.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Completed scheduled patient check-ins and progress reports for clients.
Retail Merchandiser
Hallmark Cards & Gifts
01.2022 - 06.2022
- Handled all aspects of product merchandising within assigned stores.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Updated store planograms in collaboration with management.
- Used company provided mobile technology to perform basic job functions.
- Created visual displays to showcase products in interactive and engaging way.
Console Monitor
Broadridge Financial Solutions, Financial Solutions
08.2018 - 01.2020
- Investigate and prepare reports on accidents, incidents and suspicious activities
- Responsible for responding, evaluating and resolving any event alarms received at the console monitoring station
- Provide assistance to employees in a courteous and professional manner
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
- Maintained logs and records of system security activities and procedures.
- Administrative office responsibilities
Insurance Coordinator
Jersey City Spa Dental
06.2018 - 12.2018
- Validated insurance and advised patients of benefits and coverage.
- Process claims, explanation of benefits, adjustments and statements
- Submitting accurate claims to insurance carriers
- Answering phone system and manage messaging
- Follow-up on insurance claims as needed to assure timely payment
- Detail oriented in taking notes and documentation
Education
Certificate - Medical Billing And Coding
Hudson County Community College
Jersey City, NJSkills
- Leadership
- Strong organizational skills
- Communication
- Detail-oriented approach
- Proficient in office software
References
References available upon request.
Timeline
Personal Care Assistant
Public Partnerships LLC
10.2024 - Current
Retail Merchandiser
Hallmark Cards & Gifts
01.2022 - 06.2022
Console Monitor
Broadridge Financial Solutions, Financial Solutions
08.2018 - 01.2020
Insurance Coordinator
Jersey City Spa Dental
06.2018 - 12.2018
Certificate - Medical Billing And Coding
Hudson County Community College
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