Amanda Mercier
Summary
- Experience in program coordination with over 15 years of leadership, supervision, training, coaching, process, productivity improvements, and achieving objectives
- Skilled in assigning tasks, training and coaching employees and team members, and providing feedback
- Experience in disability management, return to work services, permanent modified work, ADA accomodations, worksite modifications and workplace safety
- Proven ability to develop and provide culturally and equitably responsive and inclusive services, programs and communications for vast and diverse audiences
- Experienced with coaching and training methodologies. Utilizes communication skills to enhance team performance and program effectiveness. Knowledge of organizational techniques to streamline training processes.
- Professional Learning Specialist with strong skills in curriculum development, training facilitation, and instructional design. Known for fostering collaboration, driving results, and adapting to changing needs. Highly dependable team player with focus on achieving organizational goals and enhancing learning experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Programs Project Supervisor
SAIF
12.2023 - Current
- Delivered completed projects on time by prioritizing multiple tasks.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
CONSULTANT
Independent Contractor
06.2022 - Current
- Provides consultation and collaboration with clients regarding professional development program needs, learning objectives, and desired outcomes
- Assessed the effectiveness of training initiatives through regular monitoring and evaluation, refining content as needed to maximize impact.
- Designs and develops training content based on preferences of clients, utilizing preferred delivery method and programs, which could include asynchronous training, onboarding curriculum, seminar topic development, virtual trainings as well as in person presentations and training aids
Projects include:
- Confederated Tribes of Grand Ronde (CTGR) Children & Family Services (CFS) Child Welfare Foster Care Program Development
- Oregon State University Early Learning Initiative: DELC Early Education Workforce Professional Training & Development
SENIOR VOCATIONAL COORDINATOR
SAIF
05.2017 - 12.2023
- 5/2017 to 3/2022, 7/2022 to current
- Consults, collaborates and strategizes with internal team members to actively promote successful return to work programs, proactive claims management and claims exposure
- Plans and implements staff and business partner development and training programs to enhance knowledge and skills
- Coordinates return to work resources and tools with vocational professionals and team members to ensure effective vocational claims and disability management
- Oversees the implementation of vocational services, such as training plans, professional development, basic skills training, and on-the-job skills building to injured workers
- Provides oversite, coaching, consultation, and collaboration for vocational counselors
- Provides technical support for vocational issues to claims adjusters, claims supervisors, and other internal and external customers to support the management of claims
- Evaluates programs and monitors implementation and compliance within regulations
PROJECT SPECIALIST
Western Oregon University
03.2022 - 06.2022
- Developed and facilitated onboarding asynchronous training modules, monthly professional development webinars, communities of practice, and annual leadership conferences utilizing training platforms and development programs
- Developed Child Care Resource and Referral employee core curriculum for more than 15 regional agencies with a focus on workforce support and improvement
FOSTER CARE PROGRAM COORDINATOR
Confederated Tribes Of Grand Ronde
12.2010 - 05.2017
- Managed the CTGR CFS foster care program which included the recruitment and retention of Tribal and Native Resource providers for youth in care
- Developed and implemented foster care program guidelines, policies and procedures
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Provided direct coaching, oversite, leadership and supervision to other staff including social service assistants, college internees and newly hired caseworkers
- Built solid and trusting rapport with State partners, Tribes, children and families, fostering trust and communication to meet case needs
- Met department budgets by monitoring and reviewing training and program expenses
- Established staff and provider development through developing and facilitating trainings, workshops, training aids, seminars and other learning opportunities
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
- Participated in and guided family unity meetings, creating solutions to challenging and complex family situations
- Advocated for Tribal foster children by facilitating access to community resources and services to maximize safety and well-being of children
- Provided in-home training and support to resource providers, mitigating problems arising from child behavior.
Education
Bachelor of Science - Communication, Sociology & Anthropology
Eastern Oregon University
Associate of Applied Science - Hospitality Management
Chemeketa Community College
Certificate - E-Learning Design And Development
Oregon State University
Corvallis, OR12.2023
Skills
- Leadership
- Relationship Focused
- Learning & Development
- Workforce Improvements
- Program Coordination
- Tribal Governments
- Multitasking and Organization
- Supervising Employees
- Complex Problem-Solving
- Employee Coaching and Mentoring
- Collaboration
- Recruitment
- Educational Programs
- Research and Development
- MS Office
- G-Suite
- Business Online / Onbase
- Articulate
Certification
- Oregon Vocational Counselor Certification, 2017 - Current
- Worker's Compensation Claims Examiner Certification , 2020 – Current
- Certified Disability Management Specialist (CDMS) Certification, 2023 – Current
Early Career Experience
• Judicial Assistant Tribal Court
• Hospitality & Sales Industry
• Leasing Consultant
• Apartment Management
• Retail Sales
Affiliations
- Disability & Work Interruption Case Management
- Workplace Intervention for Disability Prevention, ADA Program Implementation
- Program Development, Management & Evaluation
- Employment Leave & Benefits Administration
- Stepping Up to Supervision
- SHRM-CP Certification Preparation
- Workday Basics & Beyond Basics
- Managing Misconduct in the Workplace
- Hybrid Team Success
- Having Difficult Conversations with Compassion & Empathy
- Productive Feedback
- Coaching Tips & Tricks
- Partnering with Employee Relations
- Key Components of Successful Coaching
- Fundamentals of Customer Service
- Inclusion through Etiquette
- Increasing our Cultural Capacity
- Unconscious Bias
Timeline
Medical Programs Project Supervisor
SAIF
12.2023 - Current
CONSULTANT
Independent Contractor
06.2022 - Current
PROJECT SPECIALIST
Western Oregon University
03.2022 - 06.2022
SENIOR VOCATIONAL COORDINATOR
SAIF
05.2017 - 12.2023
FOSTER CARE PROGRAM COORDINATOR
Confederated Tribes Of Grand Ronde
12.2010 - 05.2017
Bachelor of Science - Communication, Sociology & Anthropology
Eastern Oregon University
Associate of Applied Science - Hospitality Management
Chemeketa Community College
Certificate - E-Learning Design And Development
Oregon State University
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<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank