Amanda Mercier

• Delivered completed projects on time by prioritizing multiple tasks.
• Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
• Provided status updates for projects, delivering information to all stakeholders.
• Partnered with project team members to identify and quickly address problems.
• Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
• Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.

• Provides consultation and collaboration with clients regarding professional development program needs, learning objectives, and desired outcomes
• Assessed the effectiveness of training initiatives through regular monitoring and evaluation, refining content as needed to maximize impact.
• Designs and develops training content based on preferences of clients, utilizing preferred delivery method and programs, which could include asynchronous training, onboarding curriculum, seminar topic development, virtual trainings as well as in person presentations and training aids

Projects include:

• Confederated Tribes of Grand Ronde (CTGR) Children & Family Services (CFS) Child Welfare Foster Care Program Development
• Oregon State University Early Learning Initiative: DELC Early Education Workforce Professional Training & Development

• 5/2017 to 3/2022, 7/2022 to current
• Consults, collaborates and strategizes with internal team members to actively promote successful return to work programs, proactive claims management and claims exposure
• Plans and implements staff and business partner development and training programs to enhance knowledge and skills
• Coordinates return to work resources and tools with vocational professionals and team members to ensure effective vocational claims and disability management
• Oversees the implementation of vocational services, such as training plans, professional development, basic skills training, and on-the-job skills building to injured workers
• Provides oversite, coaching, consultation, and collaboration for vocational counselors
• Provides technical support for vocational issues to claims adjusters, claims supervisors, and other internal and external customers to support the management of claims
• Evaluates programs and monitors implementation and compliance within regulations

• Developed and facilitated onboarding asynchronous training modules, monthly professional development webinars, communities of practice, and annual leadership conferences utilizing training platforms and development programs
• Developed Child Care Resource and Referral employee core curriculum for more than 15 regional agencies with a focus on workforce support and improvement

• Managed the CTGR CFS foster care program which included the recruitment and retention of Tribal and Native Resource providers for youth in care
• Developed and implemented foster care program guidelines, policies and procedures
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Provided direct coaching, oversite, leadership and supervision to other staff including social service assistants, college internees and newly hired caseworkers
• Built solid and trusting rapport with State partners, Tribes, children and families, fostering trust and communication to meet case needs
• Met department budgets by monitoring and reviewing training and program expenses
• Established staff and provider development through developing and facilitating trainings, workshops, training aids, seminars and other learning opportunities
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
• Participated in and guided family unity meetings, creating solutions to challenging and complex family situations
• Advocated for Tribal foster children by facilitating access to community resources and services to maximize safety and well-being of children
• Provided in-home training and support to resource providers, mitigating problems arising from child behavior.