Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Merullo

Littleton,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always working towards building lasting relationships with team members and customers to further company goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server / Bartender

Elways DIA
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Improved dining experience by providing prompt, attentive service to guests.

Human Resources Manager

Hotel Teatro
01.2023 - 01.2024
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Recruited top talent to maximize profitability
  • Liaised between multiple business divisions to improve communications.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Trained new hires in technology required to access company systems and complete job tasks.

HR Generalist

Whitestone Construction Services
06.2021 - 01.2023
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed payroll processing and benefits to compensate employees for service rendered.

Commercial Sales Representative

Mountain Trade Supply
06.2016 - 07.2021


  • Generate new sales by promoting new product lines and quarterly promotions.
  • Present bids and contracts for potential clients to review during meetings.
  • Provided day-to-day support for key dealer accounts by answering inquiries, checking availability of products and corresponding with customers via email.
  • Identified business prospects in target markets and developed defined marketing plans attracting new clients.
  • Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
  • Drafted, submitted and processed sales contracts for orders received.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Bartender

Del Frisco's Double Eagle Steak House
12.2012 - 06.2016
  • Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
  • Organized and managed bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Responsible for restocking supplies and placed orders for spirits, beer, wines and mixers.
  • Recommended and upsold menu items to guests with food and beverage knowledge, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Consulted with managers to organize special events and promotions.
  • Conducted proper wine service, sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Credits Toward BA - Communications

Metropolitan State University Of Denver
Denver, CO

Associate - Arts

Arapahoe Community College
Littleton, CO
05.2010

Skills

  • Multitasking abilities
  • Organization and Time management
  • SHRM-CP Certified
  • Verbal and written communication
  • Recruitment Management
  • Employee Orientation
  • Policy and Procedure Writing
  • Time Tracking and Payroll Administration: ADP, Quick Books / Intuit
  • Talent Management
  • Wages and Salary
  • Benefits Administration
  • Employee Performance Management
  • Notary
  • Customer Service
  • Time Management
  • Customer Relations
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving

Certification

  • CNP - Certified Notary Public (2021)
  • SHRM-CP (2021)
  • Level One Sommelier (2014)

Timeline

Server / Bartender

Elways DIA
01.2024 - Current

Human Resources Manager

Hotel Teatro
01.2023 - 01.2024

HR Generalist

Whitestone Construction Services
06.2021 - 01.2023

Commercial Sales Representative

Mountain Trade Supply
06.2016 - 07.2021

Bartender

Del Frisco's Double Eagle Steak House
12.2012 - 06.2016

Credits Toward BA - Communications

Metropolitan State University Of Denver

Associate - Arts

Arapahoe Community College

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