Amanda M. Gehrke
New Hartford
Summary
Administration/Customer Service
Overview
22
22
years of professional experience
Work History
Medial Office Coordinator
MVHS
Utica
12.2024 - Current
- Submitted prior authorizations to insurance companies for ordered testing, or imaging.
- Stayed up to date on changing insurance policies and requirements.
- Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Maintained medical records and ensured compliance with HIPAA regulations.
- Communicated with healthcare providers to facilitate patient care and referrals.
Loss Mitigation Administrative Specialist
AmeriCu Credit Union
Rome
01.2023 - Current
Delinquency Collector
AmeriCu Credit Union
Rome
01.2021 - 01.2023
- Charging off checking accounts that are in the negative for a certain period.
- Putting vehicles out for repossession.
- Redeem funds for charged off checking accounts.
- Recommend loans for charge off.
- Take incoming and make outgoing calls to try to work with members on delinquent loans and work arrangements to get them current.
- If a member is delinquent and we have tried to reach out to them multiple times with no response and their contract is signed for us to offset fund I will do so to try and bring that member current on loans for accounts.
- When members are depositing the payments to redeem a repossession, I will apply the funds and notify the agent that the loan was paid to stop the repo.
- When loans are sent to a collection agency, and they have worked arrangements for member to pay I get checks or ACH deposits along with a spreadsheet from each agency to apply payments to charged off loans or credit cards.
- After checking accounts are charged off if member wants to pay negative account, I will take funds to pay the negative on account.
- Join meetings to implement new policies and procedures.
- When checking accounts are in the negative for 45 days, I will then charge them off to be sent to collection agencies.
- When CC are up for that month to be Charged Off and sent to collections I put the Credit cards in I status.
- I have a deadline do have this done from the 1st of the month to the 5th of the month.
- I also have from when I am done putting CC in I status till the 15th of the month to build Credit Card files that we will then send to collection agencies.
Administration/Customer Service/Inside Sales
Precisionmatics Co., Inc.
West Winfield
01.2011 - 01.2021
- Create accurate price quotes to provide to customers.
- Receive and record product orders and ensure inventory levels meet customer demands.
- Reconcile customer product orders and verify that pricing, quantity, part numbers, and revisions match the original quote before accepting.
- Responsible for company reporting including on-time delivery, quoting, and scrap reports.
- Coordinate ship dates with the Production Department to ensure that customers receive orders on a timely basis.
- Manage/maintain reports for delivery schedules, timely quoting to customers, and scrap costs.
- Data entry of customer purchase orders and manage inventory.
- Monitor delivery schedules using customer web portals.
- Review and analyze open order report to keep track of manufacturing progress in determining possible shipment date changes and communicate changes to customers.
- Provide information to customers by verifying and understanding requests, answering questions, and offering various types of administrative assistance.
2nd Assistant Manager/Part Time
Yankee Candle
New Hartford
01.2011 - 12.2011
- Acted as Manager on Duty for various work shifts.
- Assisted the leadership team with achieving sales goals and drove profitability.
- Ensured visual merchandising presentation and operational standards.
- Assisted with training and coaching of Sales Associates.
- Processed guest transactions and operate POS system with speed and accuracy.
- Opened and closed the store on a regular basis.
- Maintain inventory and stock shelves with product as needed.
Customer Service/COD
ACS
Utica
01.2011 - 12.2011
- Answered inbound and made outbound calls (high volume).
- Researched loan information to resolve customer inquiries.
- Assisted customers with student loan applications.
- Data entry (log customer call notes).
- Assisted customers with navigating website and answered general questions in regard to student loans and performed other clerical duties as assigned.
Service Coordinator
ESI
Washington Mills
01.2009 - 01.2011
- Scheduled all service and maintenance calls for service technicians via customers/service representatives.
- Billed customers for performed service calls.
- Communicated with suppliers in regard to warranty/non-warranty parts.
- Processed incoming orders and coordinated shipments.
- Handled all customer related issues and performed other duties as assigned.
Administration/Internet Sales Representative
Carbone Auto Group, Inc.
Utica
01.2004 - 01.2009
- Scheduled services for customers.
- Completed customer follow-ups for reporting to management in regard to service department satisfaction.
- Communicated with online customers in regard to internet sales.
- Maintained and improved quality control and increased internet sales 130% within a two-year period.
Education
High School Diploma -
Proctor High School
Utica, NY06.2002
Skills
- Basic Microsoft Excel
- HIPAA compliance
- Adobe skills
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- EPIC EMR
References
Available upon request.
Timeline
Medial Office Coordinator
MVHS
12.2024 - Current
Loss Mitigation Administrative Specialist
AmeriCu Credit Union
01.2023 - Current
Delinquency Collector
AmeriCu Credit Union
01.2021 - 01.2023
Administration/Customer Service/Inside Sales
Precisionmatics Co., Inc.
01.2011 - 01.2021
2nd Assistant Manager/Part Time
Yankee Candle
01.2011 - 12.2011
Customer Service/COD
ACS
01.2011 - 12.2011
Service Coordinator
ESI
01.2009 - 01.2011
Administration/Internet Sales Representative
Carbone Auto Group, Inc.
01.2004 - 01.2009
High School Diploma -
Proctor High School
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