AMANDA MICHAELIS
San Leandro,California
Summary
7+ years in security services. Eager to disseminate and further expand my knowledge. A reliable and honest leader managing with accountability and integrity. Creating a healthy work environment with open communication and mutual respect. Constantly promoting teamwork and encouraging safety practices. The ability to optimize resources and obtain strong analytical thinking to ensure optimal productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead - Healthcare Protection Officer
Blackstone Consulting Inc
San Leandro, CA
09.2023 - Current
- Effectively safeguard healthcare professionals, staff, and patients.
- Ability to prevent crime, address workplace violence, and threat management.
- Respond to security incidents, accidents, and emergencies, taking appropriate actions to mitigate risks and protect individuals.
- Liaise and maintain relationships with local law enforcement agencies and community partners.
- Conduct investigations and classification of threats against staff, patients, or facilities.
- Ability to mitigate and prevent workplace violence or violence behavior using effective communication and de-escalation techniques.
- Collaborate with healthcare staff and emergency services to coordinate security efforts and responses.
- Conduct security awareness training for healthcare staff to enhance over security awareness.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Mentor and coach staff to ensure successful work performance and job duties
Security Supervisor
Allied Universal Security
Menlo Park, CA
01.2018 - 09.2023
- Managed a team of 40 + Officers, managing the day-to-day activities of the site, overseeing their daily activities, ensuring adherence to company policies, and providing guidance and support
- Scheduling and staffing of 40+ Officers and Posts
- Providing customer service to clients
- Ability to promote an inclusive and collaborative team environment
- Ability to identify and form solutions for deficiencies or operational gaps
- Developed and implemented adequate training techniques for security personnel such as focusing on enhancing skills with drill and scenario-based questions, emergency response, and customer service skills
- Collaborate with clients and security management to understand their security requirements, addressing concerns and ensuring high levels of client satisfaction
- Managed incident responses, including security breaches, prepared incident reports, and implemented corrective actions
- Conducted regular performance evaluations of security staff, providing constructive feedback, recognizing outstanding performances and ensuring officers gain and retain security knowledge
- Managed and oversee all security personnel to training all position levels, client requests, post orders, incident reports, and conducting site inspections/audits and drills.
Food Server
Cattlemen's Steakhouse
Livermore
08.2015 - Current
- Provided exceptional service to a high volume of daily customers
- Calculated charges, issued table checks, and collected payments from customers
- Retrieved prepared orders from kitchen areas and promptly delivered to guests
- Completed final preparations of dishes and quickly delivered items to customers
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Trained new employees to perform duties.
Security Officer
Allied Universal Security
Menlo Park
08.2016 - 01.2018
- Guarded restricted areas to prevent unauthorized entry for access control
- Secured personnel and premises by inspecting buildings and patrolling property
- Reported safety hazards for remediation response
- Investigated alarms and disturbances to maintain safety
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Observed patrons and customers to quickly address security situations
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies
- Respond to emergency situations as Incident Commanders, First Aid, Scribe, Deputy IC, and Crowd Control
- Check employee credentials and issued badges before allowing access to the building.
Education
High School Diploma -
Manteca High School
Skills
- Skilled in Conflict Resolution
- Operational Effectiveness
- Microsoft suite - Word, Excel, Power Point, Outlook, Google Docs, Dropbox
- Communication and De-Escalation Skills
- Strong Customer Focus
- Conflict Management
- Supervision & Leadership
- Analytical Skills
Certification
- Adult/Child/Infant CPR & First Aid & AED
- BSIS California Guard Card
- CED and BWC
Timeline
Team Lead - Healthcare Protection Officer
Blackstone Consulting Inc
09.2023 - Current
Security Supervisor
Allied Universal Security
01.2018 - 09.2023
Security Officer
Allied Universal Security
08.2016 - 01.2018
Food Server
Cattlemen's Steakhouse
08.2015 - Current
High School Diploma -
Manteca High School