Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Mickey-Morning

Polk City

Summary

Very hard worker who will go above expectations to achieve success. Superior communication skills with ability to understand a clients needs and close sales. Driven to provide high quality customer service. Comfortable working with people in person or by phone.

Overview

17
17
years of professional experience

Work History

Sales Representative

Scentsy Independent Consultant
01.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Representative

ABM/ Flowers Baking Co.
06.2017 - 07.2020
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Took inventory.
  • Helped resolve client problems quickly with superior customer service.
  • Managed great customer service.
  • Worked at a steady pace while checking customers out at the register.
  • Managed money and deposits for the store.

Medical Assistant

Comprehensive Pain Management And Partners
06.2014 - 05.2017
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Managed inventory and office supplies.
  • Organized documentations of prescription refill and patient information of three physicians.
  • Scheduled in and out patient procedures for multiple surgeons.
  • Located, checked in/ out , and pulled medical records for appointments as well as incomplete patient charts.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patients. Chart Preparation.
  • Collected payments such as coinsurance, co-pays, or past balances.
  • Take vitals such as pain levels, blood pressure, and weight.
  • Used internet, microsoft, and scanning/ filing electronic documents.
  • Worked with EMR.
  • Insurance Verification.

Inspector

Castronics LLC
08.2013 - 06.2014
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Inspected oil pipes such as the threads, faces, and the inner/ outer of the pipes.
  • Documenting the levels of each pipe in an orderly fashion.

Medical Assistant

Comprehensive Pain Management And Partners
08.2011 - 06.2013
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Scheduled in and out patient procedures for multiple surgeons.
  • Facilitated organized record retrieval and access by maintaining filing system for both in- house and discharged patients.
  • Collected payments such as coinsurance, co-pays, and past balances.
  • Take vitals such as pain levels, blood pressure, and weight.
  • Used internet, microsoft, and scanning/ filing electronic documents.
  • Worked with EMR.
  • Chart preparation.
  • Insurance Verification.

Master Cashier

Circle K Corp.
09.2010 - 05.2011
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Master Cashier

Krystals
09.2006 - 09.2010
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Cooked and bagged food.
  • Worked register for front lobby and drive thru.
  • Kept area organized and cleaned at all times.

Education

High School Diploma -

Gary Adult High
Tampa, FL
01.2015

Skills

  • Sales Closing
  • Policies and Procedures
  • Customer service
  • Critical thinking
  • Filing and data archiving
  • HIPPA compliance
  • Patient scheduling
  • International Classification of Disease (ICD9CM)
  • Meeting minutes
  • Sales expertise
  • Systems and software programs
  • Records management

Timeline

Sales Representative

Scentsy Independent Consultant
01.2022 - Current

Sales Representative

ABM/ Flowers Baking Co.
06.2017 - 07.2020

Medical Assistant

Comprehensive Pain Management And Partners
06.2014 - 05.2017

Inspector

Castronics LLC
08.2013 - 06.2014

Medical Assistant

Comprehensive Pain Management And Partners
08.2011 - 06.2013

Master Cashier

Circle K Corp.
09.2010 - 05.2011

Master Cashier

Krystals
09.2006 - 09.2010

High School Diploma -

Gary Adult High

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