Summary
Work History
Education
Skills
Timeline
Generic

Amanda Mihalic

Traverse City,MI

Summary

Results-driven Manager skilled in overseeing all facets of customer-facing and back-end operations. Adaptable to changing trends and competent in establishing clear directives with well-organized plans. An energetic and professional individual seeking to obtain a position where strong leadership, administrative, and communication capabilities combined with my educational background will be an asset to an organization.

Work History

Store Manager

Ella's
  • Manage daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintain weekly meetings with accountant to evaluate outstanding debts, bills paid, open purchase orders, and payroll against monthly revenue.
  • Collaborate with vendors to identified new market trends and to proactively adjust buying strategies to stay competitive.
  • Perform calculations off all staff hours, overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Assistant Store Manager

Altard State
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Helped store adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.

Merchandise Manager

Victoria's Secret & PINK
  • Effectively managed and developed strategies to build sales throughout all brands of the store, using category sales reports alongside brand guide maps to determine where product should be staged
  • Attended Regional Training sessions to develop Visual Merchandising skillset
  • Prepared and delivered business reports to SLT team, Store manager, and District managers each month at sales leadership meetings
  • Recruited, hired, on-boarded, and built skillset of VSL sales team, created secession plans, as well as performed monthly performance reviews of each associate.

Administrative Assistant

Vasileff Medical Group
  • Transcribed reports and correspondences directly from dictations and handwritten chart notes
  • Led “cleanup” of company database, emails, and patient files
  • Restored organization to personnel, financial, and operational data input, processing, and retrieval times
  • Consistently praised by management for quality and timeliness of work, attention to detail, exemplary customer service delivery and team-player attitude.

Receptionist/Building Key Holder

Mt. P Hot Yoga Studio
  • Developed customer-service skills by successfully interfacing with 40+ customers a day
  • Analyzing promotional product and necessary equipment needs of the business
  • Conducted online research for potential social media promotional campaigns and opportunities
  • Collaborated in developing systemized expectation handouts for temporary workers and work exchange company interns.

Education

BBA - Business Administration

Ferris State University
Traverse City, MI
05.2025

Associate of Arts And Sciences -

Northwestern Michigan College
Traverse City, MI
08.2023

Skills

  • Outgoing personality and strong interpersonal skills
  • Effective communicator and productive team member
  • Self-starter with great problem solving ability
  • Proficient in Microsoft Office and Microsoft Excel

Timeline

Store Manager

Ella's

Assistant Store Manager

Altard State

Merchandise Manager

Victoria's Secret & PINK

Administrative Assistant

Vasileff Medical Group

Receptionist/Building Key Holder

Mt. P Hot Yoga Studio

BBA - Business Administration

Ferris State University

Associate of Arts And Sciences -

Northwestern Michigan College
Amanda Mihalic