Amanda Miles
Omaha,Nebraska
Summary
Seasoned Customer Service representative with over 10 years’ experience and strong managerial skills. Ability to show great patience when training new employees and handling concerns of guests/customers. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Union Bank And Trust
Omaha , Ne
04.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered questions and assisted clients with their accounts.
- Responded to clients questions using vast knowledge regarding 529 plans.
- Answered constant flow of customer calls with minimal wait times.
- Handled accounts in transitioning ownership by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Business Development Coordinator
Baxter Auto Group
Omaha, NE
10.2016 - 04.2021
- Contributed to Business Development for service departments by answering inbound calls and making outbound calls for the service needs of guests
- Part of team that helped take dealerships from low ranking in service to top leaders in the industry
- Trained incoming associates on proper phone etiquette and processes in scheduling appointments for service
- Learned and utilized proprietary software for service needs
- Show ratio above 80 percent which resulted in higher revenue for the dealerships
- During the 4 years with the Business Development Center, store load increased from 5 dealerships to 15 dealerships.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
Bridal Consultant
David’s Bridal
Omaha , NE
07.2011 - 11.2012
- Assisted Brides in finding dream dresses for the big day.
- Ability to build rapport in a short time while also having the ability to coexist with the personality of the bride
- Actively listened to the bride's wants and needs
- Called brides to follow up on their planning and help further with their plans
- Cleaned and organized the store and dresses.
- Processed accurate credit, debit, check and cash sales transactions for customer orders.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Direct Buy
La Vista, NE
01.2011 - 07.2011
- Explained to potential members the Business concept of, and the benefits of membership
- Made outbound calls to follow up on leads
- Consistently met the store goal for outbound calls and overcame rebuttals.
- Handled over calls signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Delivered excellent customer service, resulting in consistent customer satisfaction.
Education
Some College (No Degree) - Exercise Science
University of Nebraska
Omaha, NEHigh School Diploma -
Fremont High School
Fremont, NE05.2007
Skills
- Ability to work under pressure
- Organizational skills
- Experience with various computer programs (IE Microsoft, Excel, PowerPoint, and Outlook)
- Great verbal and written communication skills
- Assisted in training new employees
- Strong leadership skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Understanding Customer Needs
Accomplishments
- NMA Basic Mediation- 9/4/2020 – 9/25/2020
- NMA Family Mediation -10/7/2020 – 10/31/2020
Timeline
Customer Service Representative
Union Bank And Trust
04.2021 - Current
Business Development Coordinator
Baxter Auto Group
10.2016 - 04.2021
Bridal Consultant
David’s Bridal
07.2011 - 11.2012
Customer Service Representative
Direct Buy
01.2011 - 07.2011
Some College (No Degree) - Exercise Science
University of Nebraska
High School Diploma -
Fremont High School
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