Amanda Miller

Started as an Office Admin and moved into the Operations Department as a Support Specialist. As an office admin, I answered phones and helped callers with their requests and getting them directed to the correct lab location. After moving to Operations, I dealt with owners on a more one on one basis.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Worked with setting up new accounts for owners with vendors.
• Ordered supplies for owners from different vendors on their behalf and kept up with invoices.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

When working as the Office Admin, I answered phone calls and transferred to the correct location. Answered emails and found the answers or got in touch with the correct person to help. My duties also included, keeping supplies stocked and ordered monthly. Assisted other team members with any projects they needed help with.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Interacted with customers by phone, email or in-person to provide information.
• Maintained open communication with customers to foster positive relations and provide updates on issues.

• Kept program children safe and secure at all times with proactive monitoring strategies
• Directed preschool, toddler and infant services to provide comprehensive family support
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Worked with parents, children, and staff to assure all were heard when problems arose
• Handled money and keeping up with balances from different parents
• Worked in classrooms when teachers were sick
• Attended meetings when scheduled
• Going to school to achieve my Associates in Early Childcare Development
• Responded quickly to customer concerns and complaints, typically within 24 hours
• Created and maintained monthly newsletters to keep residents aware of upcoming events and activities
• Interacted pleasantly with customers and warmly greeted patrons upon entrance to center

Worked as front end cashier. Helped customers with checking out their purchases and answering any questions they may have. Worked behind the Customer Service counter and helped with money orders and taking in and handing out dry cleaning clothing. Handled and was responsible for my till each and every night.

• Troubleshot and resolved issues with cash registers, card scanners and printers
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
• Trained new team members in cash register operation, stock procedures and customer service
• Helped customers find specific products, answering questions and offering advice
• Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $1000 in daily funds transfers
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Properly verified customer identification for alcohol or tobacco purchases
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
• Worked closely with front-end staff to assist customers