AMANDA MILLER
Hiram,GA
Summary
Dedicated to offering assistance to team members and clients.
Skilled at coordinating appointments, creating a positive work environment, and learning new skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Averill Animal Hospital
02.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Answered owner animal health questions and advised on best care practices.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Shift Manager
Arby's Restaurant
04.2015 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Cross-trained crew members on different duties to increase coverage.
- Verified prepared food met standards for quality and quantity before serving to customers.
Judicial Admin Tech III
Cobb County Superior Court Clerk's Office
07.2019 - 01.2021
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Maintained accurate records of court proceedings, ensuring easy access for future review or reference by judge and other legal professionals.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Maintained calendars for 12 judges
Education
Diploma -
East Paulding High School
05.2014
Skills
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Data inputting
- Office Administration
- File Management
- Multi-line telephone operation
- Clerical Support
- Technical Support
Communication Skills
I am always open to new ideas and learning new tactics. I have worked in several fields in which require group efforts and rely on each other solely to make the job efficient. My experience has mostly relied on phone and email communication and has allowed me to excel in my work to make other jobs for my coworkers easier as well.
Timeline
Receptionist
Averill Animal Hospital
02.2021 - Current
Judicial Admin Tech III
Cobb County Superior Court Clerk's Office
07.2019 - 01.2021
Shift Manager
Arby's Restaurant
04.2015 - 06.2021
Diploma -
East Paulding High School
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