Amanda Miller
Newberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Billing Manager
HCA Florida Hospital
Ocala, FL
09.2005 - 07.2024
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Participated in process improvement initiatives to increase efficiency within the department.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Researched complex billing issues using internal resources and external sources as needed.
- Investigated unapplied payments or credits to determine appropriate application method.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched discrepancies between customer records and internal systems.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Generated monthly aged trial balances for review by management team.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Processed customer refunds promptly upon request.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Established clear billing policies and procedures, ensuring consistent application across all client accounts.
- Facilitated monthly training sessions for billing department staff on new billing procedures and technologies.
- Developed and implemented efficient billing procedures to ensure timely and accurate invoice generation.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Coordinated with sales, client services, and finance departments to resolve billing discrepancies and disputes.
- Prepared detailed financial statements related to billing for executive review and decision-making.
- Developed and maintained a comprehensive billing system database for accurate record-keeping and reporting.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Conducted regular audits of billing activities to ensure compliance with company policies and regulatory standards.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Lake Weir High School
Ocala, FL05-2002
Skills
- Staff Training
- Workflow Planning
- Project Management
- Insurance Verification
- HIPAA knowledge
- Collections experience
- Revenue Cycle Management
- Claims Processing
- Payment posting
- Excellent people skills
- Leadership
- Attention to detail
- Willing to Learn
- Time Management
- Customer Service
- Invoice Processing
Timeline
Billing Manager
HCA Florida Hospital
09.2005 - 07.2024
High School Diploma -
Lake Weir High School