Amanda Miller
Marion,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Agent Support/Transaction Coordinator
Southern Illinois Realty Experts
05.2022 - 04.2024
- Performed weekly check in calls with the agents to stay on top of closings, changes in the contracts, etc.
- Track pending contracts and closing dates
- Collected, deposited, tracked and wrote ernest funds
- Maintained the office and wrote checks to pay outside vendors
- Welcomed all visitor's and maintained a positive atmosphere within the office
- Assists in numerous ways on an as needed basis
- Prepped and reviewed contracts and other documents
- Created MLS listings of homes going onto the market
- Create and load deals and other documents into the system
Lead ISA
Keller Williams Pinnacle
05.2021 - 04.2022
- Answered and worked lead calls from Zillow, Veterans United, and other lead generating providers
- Coordinate the schedule for the brokers and schedule viewings with the listing agent
- Interview clients and help them find the house that fits their wants and needs
- Ensure the buyer is prepared to purchase by being pre-qualified with a lender
- Take good notes and input client information into the system
- Send out homes, messages and emails to spark interest with buyers
- Stayed on call seven days a week to provide excellent service for clients
Branch Manager
Security Finance
01.2020 - 05.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Develop and oversee marketing strategies
- Ensure compliance with company and industry policies and procedures
- Create the schedules, approve time, and submit pay
- Take loan applications, approve or deny loan, process loans
- Run reports, track delinquency and stats, log information and receipts
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Assistant Manager
State Finance
08.2017 - 07.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Improved customer satisfaction by addressing and resolving complaints promptly
- Generated repeat business through exceptional customer service
- Took loan application, made approval decisions, and processed the loan
- Answered phones and made collection calls
- Conducted field visits to try and work out payment arrangements
- Balanced checkbook
Secretary/Receptionist
Union County Counseling
05.2016 - 12.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered and directed calls
- Collected payments, distributed mail, and kept contracts up to date
- Entered doctors tickets into ticket program, did insurance billing, and credentialing
Home Care Aide
Addus Home Health Care
01.2011 - 12.2015
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
Education
Business Management
John A Logan
Carterville, ILSkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Relationship Building
- Schedule Management
- Goals and performance
Timeline
Agent Support/Transaction Coordinator
Southern Illinois Realty Experts
05.2022 - 04.2024
Lead ISA
Keller Williams Pinnacle
05.2021 - 04.2022
Branch Manager
Security Finance
01.2020 - 05.2021
Assistant Manager
State Finance
08.2017 - 07.2019
Secretary/Receptionist
Union County Counseling
05.2016 - 12.2016
Home Care Aide
Addus Home Health Care
01.2011 - 12.2015
Business Management
John A Logan
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