Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Amanda Miller

Lake Jackson,TX

Summary

Accomplished Manager with a proven track record at IHOP for enhancing team performance and customer satisfaction through expert leadership and organizational skills. Excelled in multitasking and maintaining high cleanliness standards, significantly improving marketing strategies and customer loyalty. Demonstrates exceptional verbal communication and time management abilities, ensuring efficient operations and a positive workplace environment.

Overview

12
12
years of professional experience

Work History

Manager/Restaurant Server

Poly Pop
09.2023 - 12.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Manager /Restaurant Server

IHOP
08.2020 - 10.2023
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Server

Asiels
03.2016 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Red Snapper Seafood Restaurant
11.2012 - 03.2016
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Struthers High
Struthers, OH
05-2008

Skills

  • Customer service
  • Customer satisfaction
  • Cleanliness standards
  • Team leadership
  • Organization
  • Time management
  • Verbal and written communication

Languages

English
Full Professional

Timeline

Manager/Restaurant Server

Poly Pop
09.2023 - 12.2024

Manager /Restaurant Server

IHOP
08.2020 - 10.2023

Server

Asiels
03.2016 - 06.2020

Server

Red Snapper Seafood Restaurant
11.2012 - 03.2016

High School Diploma -

Struthers High

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Amanda Miller