Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Miller

Hiram,GA

Summary

Dynamic Client Services Manager with a proven track record, specializing in relationship building and staff motivation. Expert in decision-making and customer service, significantly enhancing team performance and client satisfaction. Skilled in cash handling and employee training, adept at fostering professional growth and exceeding client expectations.

Overview

2026
2026
years of professional experience

Work History

Client Services Manager

Kennesaw Pet Center
08.2024 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Collaborated with outside sales representatives to identify and recommend cost-effective product solutions tailored to client needs.

Judicial Admin Tech II

Cobb County Superior Court
02.2019 - 01.2021
  • Organized and maintained court documents to ensure accurate record-keeping and compliance with legal standards.
  • Supplied copies of open court documents upon request.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Receptionist

Averill Animal Hospital
02.2021 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Shift Manager

Arby's
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

East Paulding High School
05.2014

Skills

  • Decision-making
  • Customer service focus
  • Employee training
  • Staff motivation
  • Training and mentoring
  • Relationship building
  • Team development

Timeline

Client Services Manager

Kennesaw Pet Center
08.2024 - Current

Receptionist

Averill Animal Hospital
02.2021 - 07.2024

Judicial Admin Tech II

Cobb County Superior Court
02.2019 - 01.2021

Shift Manager

Arby's

East Paulding High School

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Amanda Miller