Amanda Miller
Church Point
Summary
Dynamic Store Manager with a proven track record at Lafayette Bargain Store, excelling in customer service and inventory management. Enhanced team performance through effective training and mentoring, while implementing promotional strategies that boosted sales visibility. Skilled in cash management and fostering strong vendor relationships, ensuring operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
Lafayette Bargain Store
07.2018 - Current
- Oversaw daily operations, ensuring high levels of customer satisfaction and store efficiency.
- Managed inventory control processes, reducing stock discrepancies through accurate tracking systems.
- Implemented training programs for new staff, enhancing team performance and operational knowledge.
- Developed promotional strategies to increase sales, resulting in improved product visibility and customer engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive team environment through effective communication and conflict resolution.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Manager
Nutrition Krew
11.2020 - 06.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented nutrition programs tailored to client needs.
- Led team training sessions, enhancing staff knowledge on dietary guidelines.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Analyzed client feedback to refine services and improve customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined beverage preparation process, enhancing workflow efficiency during peak hours.
- Crafted high-quality beverages, ensuring consistency and adherence to company standards.
- Maintained cleanliness and organization of workstations, promoting a safe environment for staff and customers.
- Delivered exceptional customer service, fostering loyalty through personalized interactions and timely service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Key Holder/ Morning Opener
Boscos Specialty Meats
07.2020 - 12.2021
- Implemented best practices for food safety compliance, maintaining high sanitation standards.
- Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
- Coordinated stock replenishment efforts to maintain optimal inventory levels across all product lines.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined food prep processes, enhancing overall kitchen efficiency and output consistency.
- Closely followed standardized recipes to maintain consistency in taste and presentation across all dishes served.
- Performed routine equipment maintenance tasks to ensure optimal functionality during peak service times.
- Reduced food waste by properly storing prepped items and rotating stock according to freshness.
- Streamlined breakfast service with efficient preparation of hot and cold menu items.
Cafeteria Worker
Acadia Parish School Board
01.2016 - 05.2018
- Prepared and served nutritious meals to students, adhering to dietary guidelines and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health regulations.
- Operated kitchen equipment efficiently, including ovens, stoves, and dishwashers, facilitating smooth meal service.
- Collaborated with staff to coordinate daily meal schedules, optimizing workflow during peak service hours.
- Assisted in training new team members on food preparation techniques and safety protocols, fostering skill development.
- Monitored inventory levels of food supplies, reporting shortages to ensure timely replenishment and minimize waste.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
Education
GED -
Acadia Parish School Board
Crowley, LA08-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Supply ordering
- Employee scheduling
- Payroll management
- Vendor management
Timeline
Manager
Nutrition Krew
11.2020 - 06.2023
Key Holder/ Morning Opener
Boscos Specialty Meats
07.2020 - 12.2021
Store Manager
Lafayette Bargain Store
07.2018 - Current
Cafeteria Worker
Acadia Parish School Board
01.2016 - 05.2018
GED -
Acadia Parish School Board