Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Mills

Phoenix,Arizona

Summary


Determined Esthetics Student and customer service expert with a professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained on skincare and skin conditions with focus in esthetics.

Overview

3
3
years of professional experience

Work History

Student Esthetician

Aveda Institute Phoenix
04.2024 - Current


  • Completed and excelled in Arizona Barbering & Cosmetology Board required studies; including anatomy and physiology, skin conditions, safety procedures, ect.
  • Learned and memorized specific Aveda standard protocols and preformed protocols on clientele.
  • Proficient in Aveda and SkinScript product knowledge, as well as retail knowledge and sales.
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
  • Learned and demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
  • Gained knowledge and practiced advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
  • Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.

Warehouse Associate

Thredup Distribution Center
09.2023 - 01.2024
  • Inspected incoming materials and products for quality
  • Worked consistently throughout shifts to ensure high utilization and exceeded expectations
  • Worked with various different types of clothing, ensuring the best quality for the customer
  • Utilized handheld device, navigation company software to complete tasks
  • Communicated effectively when problems with equipment arose
  • Worked safely around moving machinery.

Customer Service Manager

Goodwill Of Central And Northern Arizona
06.2023 - 09.2023
  • Oversaw retail sales associates and evaluated their performance in order to identify training needs and developed precise plans for reducing process lags.
  • Hired, managed, developed, and trained employees, as well as set and monitored goals, conducted performance reviews, and paid employees.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Manages a sales team and developed long-term customer relationships while designing and implementing strategic business plans to achieve growth and sales goals.
  • Was in charge of supervising customer service and the front lines.
  • Took ownership of customer issues and followed problems through to resolution.

Retail Sales Cashier (Head Cashier)

Goodwill Of Central And Northern Arizona
02.2023 - 06.2023
  • Was in charge of merchandise returns and exchanges, which was done by thoroughly inspecting items and receipts to determine eligibility and make accurate processing decisions
  • Kept customer areas clean and organized through diligent cleaning and proactive recovery management
  • As well as keeping the entry area spotless to create a welcoming space
  • Collaborated with management to resolve team issues and address customer concerns
  • Restocked the sales floor and reorganized shelves, racks, and bins to increase customer interest
  • Kept up to date on store promotions and made sales pitches to customers in order to increase revenue
  • Increased customer satisfaction by providing efficient and accurate checkout services.
  • Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.

Retail Sales Associate

Goodwill Of Central And Northern Arizona
12.2021 - 01.2023
  • Provided exceptional customer service and followed company protocol to ensure that customers had a pleasant shopping experience
  • Greeted customers and helped with product questions, selections, and purchases.
  • Knew how to operate a cash register, including how to process sales discounts and returns
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and how to balance the drawer.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

No Degree - Esthetics

Aveda Institute Phoenix
Tempe, AZ
08.2024

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

High School Diploma -

Canyon View High School
Waddell, AZ
05.2022

Skills

  • Customer satisfaction
  • Business operations
  • Internal auditing
  • Cash handling accuracy
  • Employee training
  • Team management
  • Detail oriented
  • Cash register operations
  • POS system operations
  • Budget management
  • Perfect attendance record
  • Team player
  • Waxing and Hair Removal
  • Facial Treatments Expertise
  • Hygiene and Sanitation
  • Spa Equipment Operation

Timeline

Student Esthetician

Aveda Institute Phoenix
04.2024 - Current

Warehouse Associate

Thredup Distribution Center
09.2023 - 01.2024

Customer Service Manager

Goodwill Of Central And Northern Arizona
06.2023 - 09.2023

Retail Sales Cashier (Head Cashier)

Goodwill Of Central And Northern Arizona
02.2023 - 06.2023

Retail Sales Associate

Goodwill Of Central And Northern Arizona
12.2021 - 01.2023

No Degree - Esthetics

Aveda Institute Phoenix

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Canyon View High School

Similar Profiles

CREATE PROFILE
Amanda Mills