Amanda Mills
Topeka,KS
Summary
Accomplished Assistant Manager of Operations at T J Maxx Store, adept in employee supervision and operational efficiency. Spearheaded initiatives that significantly boosted customer satisfaction and streamlined inventory control. Skilled in training and mentoring, with a proven track record in enhancing team performance and achieving service excellence.
Overview
29
29
years of professional experience
Work History
Assistant Manager of Operations
T J Maxx Store
Topeka, KS
08.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Special Education Paraprofessional
USD 501 Topeka Public Schools
Topeka, KS
07.2012 - 08.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Administrative Coordinator
T J Maxx Store
Topeka, KS
08.1995 - 08.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Balance Daily Cash office transactions ensuring accuracy.
- Research variances and coordinate with Loss Prevention when necessary.
Education
Associates - Liberal Arts And General Studies
Washburn University of Topeka
Topeka, KS05.2020
Skills
- Training and mentoring
- Employee Supervision
- Purchasing and planning
- Scheduling Coordination
- Operational Efficiency
- Customer Relations
- Customer Service
- Scheduling
- Employee Scheduling
- Inventory Control
- Hiring and Onboarding
Timeline
Assistant Manager of Operations
T J Maxx Store
08.2023 - Current
Special Education Paraprofessional
USD 501 Topeka Public Schools
07.2012 - 08.2023
Administrative Coordinator
T J Maxx Store
08.1995 - 08.2023
Associates - Liberal Arts And General Studies
Washburn University of Topeka