Amanda Millward
Woodbury,CT
Summary
Dedicated Veterinary Receptionist with experience and skills in veterinary software and compassionate communication. Successfully coordinated schedules and ensured efficient client communication enhancing client satisfaction and care quality. Committed to upholding veterinary standards while providing exceptional support to both pets and their owners.
Overview
20
20
years of professional experience
Work History
Veterinary Assistant
Vca BayBrook Animal Hospital
01.2025 - Current
- Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Improved client relations through effective communication and education on pet health needs.
- Cleaned and disinfected exam areas, and kennels to prevent diseases and control odors.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Processed new patients and updated client records with key information
Veterinary Receptionist
Vca Foxon Animal Hospital
01.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room, keeping common areas clean and tidy.
Veterinary Receptionist
Vca Naugatuck Animal Hospital
03.2023 - 01.2025
- Efficiently scheduling appointments and managing patient records.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Assisted in training new staff members on reception procedures and software systems
- Processed medical insurance claims and payments.
- Coordinated check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Veterinary Receptionist
Vca East Hartford Animal Hospital
02.2014 - 03.2023
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped patients complete necessary medical forms and documentation.
- Processed medical insurance claims and payments.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Efficiently scheduling appointments and managing patient records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Organized and maintained patient chart filing system and helped with conversion to EMR
Veterinary Assistant
Charter Oak Veterinary Hospital
06.2011 - 02.2014
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Educated clients on post-surgical care and nutrition.
- Restrained animals for examination and treatment.
- Collected and processed samples for laboratory testing.
Kennel Worker
Animal Hospital of Havasu
06.2007 - 05.2011
- Offering customer service and addressing any concerns regarding their pets stay at the kennel.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Pet Store Clerk
Family Pet Center
06.2005 - 02.2007
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Maintained accurate financial records including daily sales reports and cash drawer reconciliations, ensuring accountability within the store.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
Education
High School Diploma -
South Windsor High School
South Windsor, CT06-2005
Skills
- Veterinary standards and procedures
- Veterinary software
- Certified Fear Free through Fear Free Pets
- Front of house supply stocking
- Medication Dispensing
- Schedule Coordination
- Compassionate communication and care
- Friendly, positive attitude
- Multitasking
Professional Skills
Client Relations
- Managed client communications effectively
- Resolved client inquiries and concerns
- Product and service recommendations
- Multitasking client check-in and check-out processes
Appointment Scheduling
- Optimized appointment scheduling system
- Scheduling wellness to emergency patients with ease and proficiency
Veterinary Practice Operations
- Assisted with inventory management, order intake and stocking.
- Supported veterinary staff with administrative tasks
- Handled billing and invoicing, submitting insurance claims , Following up on missed or unpaid invoices
- End of day close out and deposit.
Veterinary Assisting
- Initial animal intake/medical history
- restraint, general assisting of the Veterinarian during the exam
- Filling prescriptions
- Administering medications and treatments
- Basic care, cleaning and walking of surgery/boarding patients
- Sanitation of work areas through out the hospital
Timeline
Veterinary Assistant
Vca BayBrook Animal Hospital
01.2025 - Current
Veterinary Receptionist
Vca Foxon Animal Hospital
01.2025 - Current
Veterinary Receptionist
Vca Naugatuck Animal Hospital
03.2023 - 01.2025
Veterinary Receptionist
Vca East Hartford Animal Hospital
02.2014 - 03.2023
Veterinary Assistant
Charter Oak Veterinary Hospital
06.2011 - 02.2014
Kennel Worker
Animal Hospital of Havasu
06.2007 - 05.2011
Pet Store Clerk
Family Pet Center
06.2005 - 02.2007
High School Diploma -
South Windsor High School
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