Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Amanda Mirontsev
Boston,MA
Summary
Overview
15
years of professional experience
Work History
DoorDash
Delivery Driver
02.2023 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Expedited deliveries to meet customer deadlines and requirements.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Uber Eats
Delivery Driver
01.2022 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Expedited deliveries to meet customer deadlines and requirements.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
All4Junior Remodeling
Secretary
01.2017 - 04.2019
Job overview
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained daily report documents, memos and invoices.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Maintained electronic filing systems and categorized documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Dunkin Donuts
Shift Leader
11.2010 - 08.2014
Job overview
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Analyzed sales figures and identified areas for improvement.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Created and managed project plans, timelines and budgets.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Gathered, organized and input information into digital database.
Family Dollar
Sales Manager
08.2008 - 04.2010
Job overview
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Education
Revere High SchoolRevere, MA
GED
09.2006
University Overview
Skills
- Complex Problem-Solving
- Teamwork and Collaboration
- Product and Service Sales
- GPS and Route Planning
- Strong Working Relationships
- Motivational Leadership
- Customer Transactions
- Business Development and Planning
- Retail Merchandising
- Stock Replenishment
- Exceptional Multitasking Skills
- Goals and Performance
- Team Collaboration
- Customer Satisfaction
- Inventory Control Processes
- Time Management
- Shelf Restocking
- Professional Relationships
Additional Information
Additional Information
i am a 35 year old female that is a single mother of 3 young children 9 , 6 , & , 4 , I have been extremely interested n tried applying to a couple different dispensaries around town currently im only seeking part time right this minute due to my kids not starting school until 8am M-F n getting out by 4:30pm but the weekends i can work open to close if needed. Im even available to start like ASAP!! im sorry im not to great with one on one interviews to be honest! i do get nervous at first & am shy but i can promise if you give me a chance you will NOT regret it i have a amazing one of a kind personality that just grabs people , im always happy and smiling no matter the situation! i get along with everyone as well as work well with everyone , really hoping to hear back from you guys i think id be a great fit to your team n promise you wont regret giving me a chance! & whats just a chance right?
love to hear from you
contact me via email @ Zertyy617@Icloud.com
or via text 617-377-0032
Timeline
Delivery Driver
DoorDash
02.2023 - Current
Delivery Driver
Uber Eats
01.2022 - Current
Secretary
All4Junior Remodeling
01.2017 - 04.2019
Shift Leader
Dunkin Donuts
11.2010 - 08.2014
Sales Manager
Family Dollar
08.2008 - 04.2010
Revere High School
GED