Amanda Misner
Merom,IN
Summary
Accomplished Sales Associate at Goodwill Store, renowned for elevating customer satisfaction through exceptional service and visual merchandising skills. Demonstrates expertise in cash handling accuracy and possesses strong communication abilities, contributing to team development and fostering a welcoming environment. Proven track record in enhancing store appeal and engaging customers, ensuring repeat business and financial accuracy.
Overview
12
12
years of professional experience
Work History
Sales Associate
Goodwill Store
09.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Waitress / Server
Pepperoni Grill
03.2017 - 10.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Gas Station Attendant
Caseys General Stores Inc
06.2016 - 08.2016
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Bartender
American Legion Post #172
04.2011 - 10.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Incomplete - Business/Accounting
Incomplete - Nursing Assistance
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Outgoing Personality
- Flexible Schedule
- Cash Register Operation
- Cash Handling Accuracy
- Store Opening and Closing
- Professional Demeanor
- Policy and Procedure Adherence
- Merchandise Display
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
- Sales floor organization
- Sales Training
- Documentation and Recordkeeping
- Retail Store Operations
- Conflict Resolution
Work Preference
Work Type
InternshipPart TimeLocation Preference
On-SiteRemoteImportant To Me
Flexible work hoursCareer advancementPersonal development programsWork from home optionTimeline
Sales Associate - Goodwill Store
09.2022 - 07.2023
Waitress / Server - Pepperoni Grill
03.2017 - 10.2017
Gas Station Attendant - Caseys General Stores Inc
06.2016 - 08.2016
Bartender - American Legion Post #172
04.2011 - 10.2011
Ivy Tech Community College of Indiana - Incomplete, Business/Accounting
Harrison College - Incomplete, Nursing Assistance