Amanda Miss
Thurmont,MD
Summary
Seasoned communications professional with strengths in team management, monitoring floor staff while they operate in call taking and dispatch functions, ensuring policies and procedures are being followed. I review each call that we receive to ensure accuracy. Assisting staff with any questions that arise during day-to-day operations. Making utility notifications and conducting phone pings when requested. When the need arises, I answer incoming 911 and administrative calls, process all incoming calls quickly and efficiently, dispatch and monitor Fire/ EMS, Police and other allied agencies, train incoming recruits answering 911 and administrative calls and train current employees on Fire/EMS, Police and other allied agencies.
Overview
17
17
years of professional experience
Work History
Emergency Communications
Frederick County Government
Frederick, MD
04.2013 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers and staff members promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by helping to train others and ensuring they were provided with the information needed to succeed.
- Assist with developing the future of the agency, teaching new technology to current and future staff.
Hair Stylist
Hair Cuttery
Frederick, MD
07.2007 - 08.2013
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Assisted other stylists with busy periods in the salon.
Education
Associates - Criminal Justice
Kaplan University
Hagerhill, KY05-2010
Skills
- EPD-Q
- EMD-Q
- EFD-Q
- CPR
- CTO
- MIEMSS- EMD
- Emergency Telecommunicator Instructor
- Excellence in Dispatch
- Center Supervisor Program
- ICS- 100,200,700 & 800
- Project Lifesaver
- Assisting Individuals in Crisis & Group Crisis Intervention
Accomplishments
- Call Taker of the year 2015
- Communications Training officer of the year 2019
- Telecommunicator of the year 2022
- Public Safety team of the year 2023
- Leadership Award 2024
Timeline
Emergency Communications
Frederick County Government
04.2013 - Current
Hair Stylist
Hair Cuttery
07.2007 - 08.2013
Associates - Criminal Justice
Kaplan University
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