Amanda Mitchell
Harrison
Summary
Dynamic professional with a proven track record in conflict resolution and data entry proficiency, demonstrated at Good Samaritan Hospital Medical Center. Excelled in customer service, efficiently managing patient information and insurance billing. Skilled in fostering positive outcomes in high-pressure environments, showcasing exceptional performance management and policy development capabilities.
Overview
22
22
years of professional experience
Work History
Access Associate
Good Samaritan Hospital Medical Center
11.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Bartender Shift Manager
Crossroads Bar And Grill
03.2003 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Office Assistant
Allstate Insurance Co
08.2011 - 05.2012
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Gained extensive knowledge in data entry, analysis and reporting.
- Reviewed files, records and other documents to obtain information to respond to requests.
Paralegal
Lerner Sampson and Rothfuss
03.2005 - 08.2007
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Bachelor of Arts -
University of Cincinnati
Cincinnati, OHSkills
- Conflict resolution
- Data entry proficiency
- Medical terminology
- Customer service
- Insurance company billing
- Performance management
- Policy and procedure development
Timeline
Access Associate
Good Samaritan Hospital Medical Center
11.2023 - Current
Office Assistant
Allstate Insurance Co
08.2011 - 05.2012
Paralegal
Lerner Sampson and Rothfuss
03.2005 - 08.2007
Bartender Shift Manager
Crossroads Bar And Grill
03.2003 - Current
Bachelor of Arts -
University of Cincinnati
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