Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Mitchell

Binghamton,NY

Summary

Dynamic professional with extensive experience in logistics and customer service, notably at FedEx Ground. Proven track record in optimizing delivery routes and maintaining inventory control. Skilled in record keeping and documentation management, while excelling in fast-paced environments. Strong communicator dedicated to enhancing operational efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Package Handler

FedEx:Ground
09.2024 - Current
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Communicated with supervisors about delays or other issues with shipments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Truck Dispatcher

S & L Freight Carriers LLC
02.2022 - 06.2024
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Provided training and guidance to new dispatchers.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.

Administrative Assistant

Little Caring Health Service
06.2017 - 06.2021
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
  • Prepared and edited correspondence reports, presentations, and other documents as needed
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
  • Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
  • Managed and updated company databases, ensuring accuracy and completeness of information
  • Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
  • Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades

Food Service Worker

McDonald's
06.2019 - 08.2019
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.

Dining Services

Arbor Terrace Waugh Chapel
05.2019 - 08.2019
  • Managed daily operations of dining services, including food preparation, service, and cleanliness
  • Maintained inventory levels by conducting regular audits and placing orders as needed
  • Ensured compliance with health and safety regulations by implementing strict sanitation practices
  • Resolved customer complaints promptly and effectively, ensuring high levels of customer satisfaction
  • Developed strong relationships with vendors to negotiate favorable pricing for supplies and ingredients

Education

Associate of Applied Science - Health Informatics And Information Technology

Community College of Baltimore County
Online
05-2026

High School Diploma -

Dundalk High School
Baltimore, MD
06-2021

Skills

  • Truck loading
  • Inventory control procedures
  • Record keeping
  • Filing
  • Records retrieval
  • Research
  • Scheduling
  • Microsoft
  • Report writing
  • Safety protocol
  • Deadline oriented
  • Documentation management

Timeline

Package Handler

FedEx:Ground
09.2024 - Current

Truck Dispatcher

S & L Freight Carriers LLC
02.2022 - 06.2024

Food Service Worker

McDonald's
06.2019 - 08.2019

Dining Services

Arbor Terrace Waugh Chapel
05.2019 - 08.2019

Administrative Assistant

Little Caring Health Service
06.2017 - 06.2021

Associate of Applied Science - Health Informatics And Information Technology

Community College of Baltimore County

High School Diploma -

Dundalk High School

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