Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amanda Mitchell

Amanda Mitchell

Sherman,TX

Summary

Dynamic healthcare operations leader with over 20 years of experience driving growth and operational excellence within the Durable Medical Equipment (DME) sector, including leadership at Areli Medical Devices. Expert in DME billing, ICD-10 coding, and revenue cycle management with a proven ability to optimize A/R processes, ensure regulatory compliance, and lead strategic initiatives that enhance supply chain performance. Demonstrated success in mentoring high-performing teams and fostering a culture of accountability and continuous improvement. Specialized knowledge in a broad range of DME categories, including limb prosthetics, CPAPs, mastectomy products, wound care, and power mobility. Skilled in payer relations, audit readiness, and leveraging advanced platforms like Brightree, NikoHealth, OPIE, Quickbase, and Athena to improve reimbursement accuracy and workflow efficiency. Recently impacted by organizational downsizing, seeking to bring expertise and leadership to a new healthcare organization.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Director of Operations

Areli Medical Devices
08.2011 - Current
  • Negotiated vendor contracts that reduced supply chain costs by 15% and improved distribution efficiency across all DME product lines.
  • Represented the company at over 10 national industry conferences and networking events annually, significantly boosting brand visibility and resulting in three new strategic partnerships.
  • Led implementation of operational policies across five departments, contributing to a 20% increase in organizational productivity and improved cross-functional alignment.
  • Mentored and coached a team of 12 staff members, leading to a 30% improvement in employee retention and a measurable increase in staff engagement scores.
  • Collected and analyzed over 500 patient satisfaction surveys, resulting in the rollout of three key service enhancements and a 25% increase in patient satisfaction ratings within one year.
  • Collaborated with executive leadership to design and implement long-term growth strategies, contributing to a 10% year-over-year increase in revenue and successful expansion into two new service regions.

Medical Practice Administrator

Physicians Primary Care
03.2008 - 06.2011
  • Supervised office personnel and provided leadership to ensure efficient front and back office operations.
  • Assessed and optimized administrative workflows while maintaining compliance with OSHA and HIPAA regulations.
  • Delivered hands-on support to staff, resulting in improved process flow, team efficiency, and morale.
  • Managed scheduling, insurance verification, and claims processing to support high-quality patient care.
  • Oversaw billing operations and led claim resolution efforts, drawing on 15+ years of physician billing expertise.
  • Implemented a patient satisfaction tracking system, which led to improved retention and service feedback.
  • Controlled overhead costs through effective vendor contract management and strategic purchasing.
  • Monitored office inventory and managed supply orders to support continuous operations.
  • Ensured adherence to evolving healthcare and insurance regulations to maintain full compliance.

Nursing Administrator

Pediatric Medical Group
01.1995 - 06.2011
  • Provided comprehensive documentation and coding data to support accurate billing for patient care, hospital procedures, and DME services.
  • Developed and updated coding policies and compliance protocols to align with Medicare, Medicaid, and private payer requirements.
  • Implemented and monitored infection control procedures in compliance with regulatory guidelines to support safe delivery of DME and home health services.
  • Conducted clinical audits and staff interviews to ensure coding accuracy and proper documentation across nursing facilities and home care environments.
  • Oversaw front and back office operations with a focus on accurate DME coding, charge capture, and billing compliance.
  • Managed Home Health and DME billing operations, ensuring timely reimbursement through accurate ICD-10, HCPCS, and CPT coding.
  • Led training and onboarding of clinical and administrative staff in DME coding guidelines, documentation standards, and payer-specific requirements.
  • Collaborated with interdisciplinary teams to ensure coding supports care coordination, medical necessity, and revenue integrity.

Education

Associate of Science - Nursing Administration

Grayson College
Denison, TX
12-1994

Skills

  • Leadership & Operations
  • Strategic Planning
  • Team Development
  • Financial Oversight
  • DME Operations
  • DME Expertise
  • Limb Prosthetics
  • CPAP & Mobility Devices
  • Wound Care
  • Mastectomy Products
  • Billing & Compliance
  • DME Billing & A/R
  • ICD-10 & HCPCS Coding
  • Medicare/Medicaid
  • Denial Management
  • Technology
  • Brightree, Athena, OPIE
  • Quickbase, QuickBooks
  • Microsoft Excel
  • EHR Integration

Certification

Technical & Billing:

  • ICD-10, CPT, HCPCS Level II Coding
  • EOB and Claims Analysis
  • Medicare/Medicaid & Private Insurance Billing
  • DMEPOS Competitive Bidding & Compliance
  • Insurance Authorizations & Appeals
  • A/R Collections and Denial Management
  • EHR/EMR Software: Athena, Brightree, OPIE, Quickbase, NikoHealth

Administrative & Management:

  • Medical Office & Front Desk Operations
  • Physician Practice Management
  • Clinical Documentation Improvement (CDI)
  • Patient Intake & Prior Authorization
  • Vendor Negotiation & Contract Management
  • Staff Training & Performance Development

Compliance & Quality:

  • HIPAA, CMS, OSHA, and Joint Commission Regulations
  • Chart Auditing & Documentation Review
  • Infection Control Protocols
  • Quality Assurance & Risk Management

Soft Skills:

  • Team Leadership & Staff Mentorship
  • Strategic Planning & Change Management
  • Cross-Functional Collaboration
  • Conflict Resolution & Communication

Timeline

Director of Operations

Areli Medical Devices
08.2011 - Current

Medical Practice Administrator

Physicians Primary Care
03.2008 - 06.2011

Nursing Administrator

Pediatric Medical Group
01.1995 - 06.2011

Associate of Science - Nursing Administration

Grayson College

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