Hi, I’m
Amanda Mobley
Jasper,GA
Summary
Dependable and Hard Working Results-oriented Senior Resolution Specialist well-versed in handling account issues such as claims, payment collection, and updates. Successful at handling key decisions autonomously.
Overview
5
years of professional experience
1
Certification
Work History
CVS CAREMARK
Senior Resolution Specialist
03.2019 - Current
Job overview
- Inbound/Outbounds callsHandling customer complaints Resolving Issues First call resolution
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined resolution processes for increased productivity and reduced turnaround time.
- Analyzed customer feedback data to identify trends and areas for improvement in the resolution process.
- Helped team members develop skills and improve performance to maximize service and productivity.
- Supported departmental goals by consistently meeting or exceeding performance metrics related to resolutions handled and issue closure rates.
- Served as a subject matter expert on dispute resolution, advising colleagues on best practices and industry trends.
Education
Athens TechAthens, GA
Medical Billing and Coding
01.2005
Skills
- Ability to multi task
- Excel
- Customer service
- Communication skills
- Microsoft excel
- Microsoft word
Certification
Pharmacy Tech License
Timeline
Senior Resolution Specialist
CVS CAREMARK
03.2019 - Current
Athens Tech
Medical Billing and Coding