Amanda Mobley

Utilized break for self-improvement and knowledge expansion.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• **This was an undocumented job** A close friend of mine needed a trustworthy office assistant to help with day-to-day business operations of their used car lot. I started working with her at the beginning of 2023. The position I accepted was temporary, based on their busy season, which is the reason for the short length of employment.
• Handled customer inquiries and complaints professionally, ensuring a positive experience for all clients.
• Processed transactions, such as weekly, bi-weekly and monthly car payments and mechanical services accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Established rapport with customers using active listening and interpersonal skills.
• Boosted store revenue through upselling and cross-selling techniques.
• Streamlined checkout process, reducing average customer waiting time during peak hours.
• Established effective communication channels between sales and mechanical teams, streamlining order fulfillment.
• Implemented customer feedback to identify and address areas for improvement.
• Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
• Developed loyal customer base by providing consistent, high-quality service.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash and card transactions to complete customer payments.
• Executed visual merchandising strategies to attract customers and drive sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Dedicated time to personal development during employment gap.

After leaving GPM Investments, LLC, due to being mentally burnt out and physically drained, I decided to take a break from the work force.

With intentions of preparing for my future career, I was considering returning to school. I wasn't able to follow through with my education due to financial issues.

I did find time to focus on bettering my mental and physical health.

• Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
• Contributed to diverse menu innovations through strategic planning.
• Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
• Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
• Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
• Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
• Collaborated with store managers to implement promotional strategies resulting in increased sales.
• Handled packaging and weighing for products in the bakery section.
• Ensured safety protocols by staying vigilant to signs of suspicious activity.
• Recommended complementary purchases to customers, increasing revenue.
• Prioritized helping customers over completing other routine tasks in store.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
• Monitored inventory levels to order new supplies and maintain consistent stock.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Handled telephone inquiries about products and services.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Streamlined inventory management for reduced wastage and improved product availability.
• Executed regular checks to maintain optimal functionality of machinery.
• Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
• Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
• Developed creative marketing initiatives that attracted new customers to the deli department offerings.
• Led a team of deli associates, fostering teamwork and improving overall productivity levels.

• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
• Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
• Provided support to other departments within the store as needed, fostering a collaborative work environment.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
• Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
• Collaborated with team members to ensure consistent product quality and adherence to company standards.
• Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Increased sales by recommending complementary items and promoting current specials to customers.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
• Maintained tidy and organized work area to comply with cleanliness standards.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Used utensils and equipment to portion, wrap and display bakery items.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Wrapped, boxed and weighed bakery department products.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.

• Guided team members while distributing tasks each day.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Ensured accurate processing of financial transactions through proficient use of POS technology.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
• Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Changed bed linens and collected soiled linens for cleaning.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Washed and put away kitchen dishes, utensils and glassware.
• Streamlined cleaning processes for faster service, utilizing effective time management strategies.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
• Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.