AMANDA MOCK
Citrus Heights,CA
Summary
Seasoned sales member with more than 10 years of experience in fast-paced Customer service industry. Excellent Customer service and Time management skills. Track record of achieving exceptional results in sales and Organization of performance .
Overview
10
10
years of professional experience
Work History
Operations Manager
Target Distribution Center
04.2018 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Store Manager
Pink Cadillac Boutique
05.2015 - 03.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Bath & Body Works
09.2012 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Robert E Lee High School
Tyler, TX06.2002
Bachelors - English
Kilgore Jr College
Kilgore, Tx2011
Skills
- Administration and Management Critical Thinking
- Coordination Time Management
- English Language Sales and Marketing
- Customer and Personal Service Clerical
- MAY 2019 - CURRENT
- Transaction Coordinator Self employed Sacramento , Ca
- Use computers for various applications, such as database management or word
- Processing
- Answer telephones and give information to callers, take messages, or transfer calls to
- Appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating
- Paperwork, or maintaining documents, such as attendance records, correspondence, or
- Other material
- APRIL 2015 - MAY 2017
- Store manager Pink Cadillac Longview , Tx
- Coordinate the development or implementation of budgetary control systems
- Recordkeeping systems, or other administrative control processes
- Direct or coordinate activities of businesses or departments concerned with production
- Pricing, sales, or distribution of products
- Organize or approve promotional campaigns
- Business Strategy Development
- Leadership
- Supply Chain Distribution
- Performance Monitoring and Evaluation
- Operation Monitoring
- Project Planning
- Financial and Cash Flow Analyses
- Staff Development
- Product Management
- Business Administration
- Distribution Center Management
- Management
- Sales
- Management Training
- Warehouse Operations
- Team Leadership
- Workflow Planning
- Staff Training
- Recruiting and Hiring
- Inventory Control
- Project Management
Timeline
Operations Manager
Target Distribution Center
04.2018 - 07.2022
Store Manager
Pink Cadillac Boutique
05.2015 - 03.2017
Assistant Manager
Bath & Body Works
09.2012 - 06.2016
Robert E Lee High School
Bachelors - English
Kilgore Jr College