Amanda Molares
Customer Service Professional
Casselberry,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Server/Server Trainer
Bjs Restaurants Inc
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Hospitality Server/Restaurant Shift Manager
Native Grill and Wings
9 2022 - 3 2024
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Trainer/Bartender Apprentice
Buffalo Wild Wings
01.2022 - 09.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enterprise Account Manager
Paylocity
07.2020 - 02.2021
- Worked with service and project management departments to provide total support to clients.
- Leveraged technology solutions such as software upgrades or integrations to enhance efficiency in payroll processing tasks.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Managed complex projects effectively, coordinating resources and timelines to meet client expectations.
- Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
- Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately.
Senior Decorator
Bone Appetit A Doggy Bakery
03.2019 - 04.2020
- Increased bakery revenue by offering creative and unique cookie decoration ideas to clients.
- Trained new employees in proper cookie decorating techniques and company procedures.
- Retained loyal clientele base through consistent high-quality workmanship coupled with exceptional interpersonal skills.
- Participated in local community events showcasing our bakery''s creativity and talents as a Cookie Decorator.
Behavior Technician
Achieve Ability Therapy Services
08.2018 - 02.2019
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Executive Account Manager
Paylocity
01.2016 - 08.2018
- Worked with service and project management departments to provide total support to clients.
- Leveraged technology solutions such as software upgrades or integrations to enhance efficiency in payroll processing tasks.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Managed complex projects effectively, coordinating resources and timelines to meet client expectations.
- Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
- Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately.
Accounting/Project Coordinator
Legacy Construction
02.2015 - 12.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
05.2013 - 02.2015
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
06.2010 - 07.2013
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
Medical Assistant
Center for Digestive Health
03.2004 - 11.2007
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Education
Hemodialysis Technician -
Winter Park Technical School
Winter Park, Florida 01.2009 - 01.2010
Associates of Science Degree - Medical Assisting
High-Tech Institute
Orlando, Florida 01.2003 - 01.2004
General Equivalency Diploma - undefined
Seminole Community College
Longwood, Florida 01.1999 - 01.2000
Skills
Account Management
Call center experience
Complaint resolution
Account development
Business growth and retention
Multitasking
CRM Software
Assertiveness
Timeline
Server/Server Trainer
Bjs Restaurants Inc
05.2024 - Current
Server/Trainer/Bartender Apprentice
Buffalo Wild Wings
01.2022 - 09.2022
Enterprise Account Manager
Paylocity
07.2020 - 02.2021
Senior Decorator
Bone Appetit A Doggy Bakery
03.2019 - 04.2020
Behavior Technician
Achieve Ability Therapy Services
08.2018 - 02.2019
Executive Account Manager
Paylocity
01.2016 - 08.2018
Accounting/Project Coordinator
Legacy Construction
02.2015 - 12.2015
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
05.2013 - 02.2015
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
06.2010 - 07.2013
Hemodialysis Technician -
Winter Park Technical School
01.2009 - 01.2010
Medical Assistant
Center for Digestive Health
03.2004 - 11.2007
Associates of Science Degree - Medical Assisting
High-Tech Institute
01.2003 - 01.2004
General Equivalency Diploma - undefined
Seminole Community College
01.1999 - 01.2000
Hospitality Server/Restaurant Shift Manager
Native Grill and Wings
9 2022 - 3 2024