Amanda Molina
North Bergen,NJ
Summary
Dedicated and experienced manager with a proven track record in overseeing operations, managing schedules, and optimizing workflows to ensure seamless production processes. Recognized as a self-motivated leader passionate about developing team members while demonstrating exceptional organizational and communication skills. Expertise in solving complex problems and delivering high-quality outcomes in fast-paced, creative environments drives continuous improvement and operational excellence. Committed to fostering a collaborative team culture that enhances productivity and innovation.
Overview
10
10
years of professional experience
Work History
Sales & Operations Manager
Orangetheory Fitness
10.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Provided coaching and mentoring to employees.
Studio Manager
Orangetheory Fitness
09.2023 - Current
- Manage team at flagship location, providing leadership, training, and support to maintain a positive work environment.
- Conduct regular staff training sessions to enhance team collaboration and productivity.
- Implemented efficient workflow processes to optimize studio productivity and allow staff to be creative.
- Manage member relationships and resolved any issues or concerns in a timely and professional manner.
- Coordinate B2B events, promotions, and community efforts to enhance cross promotion, brand visibility and attract new members.
- Work closely with Head Coach in conducting regular assessments to identify areas for improvement and implemented strategies for enhancement.
Sales Associate / Lead Associate
Orangetheory Fitness
05.2022 - 09.2023
- Provided exceptional customer service by addressing inquiries and resolving member complaints in a timely and professional manner.
- Promoted from Sales Associate to Team Lead within 6 months due to exceptional leadership skills and ability to motivate team members.
- Collaborated with the studio manager to create engaging promotions and events, leading to a boost in foot traffic and sales.
- Trained and mentored new sales associates on membership knowledge and sales techniques, improving their performance and confidence.
- Consistently exceeded sales targets through proactive outreach and relationship building with clients.
Assistant Manager
Planet Fitness
10.2017 - 11.2021
- Assisted in overseeing daily operations of the department, ensuring tasks were completed efficiently and according to company standards.
- Managed scheduling for a team of employees, while also training and mentoring new staff members.
- Assisted in conducting performance evaluations and providing feedback to team members on a regular basis.
- Assisted manager with supply orders, weekly reports and bank deposits.
- Recognized for outstanding performance and promoted from Member Services Representative to Assistant Manager.
Finance Manager
United Guardianship Services
08.2015 - 10.2017
- Revamped finance department by implementing effective system for assessing and organizing expenses of clients, dividing caseloads, and creating spreadsheets. These changes helped to get the finance department on track and avoid court sanctions.
- Responsible for training and overseeing all finance workers and interns. As well as assisting Case Managers/ Social Workers.
- Worked closely with the Director, attorneys, social workers, financial institutions, and nursing facilities to resolve legal and financial matters as directed by the court.
Education
Bachelor of Arts - Psychology
City College of New York
New York, NY12.2014
Skills
- Detail-focused
- Cultivates positive team dynamics
- Excellent communication skills
- Effective problem solver
- Team development
- Sales performance enhancement
Timeline
Sales & Operations Manager
Orangetheory Fitness
10.2024 - Current
Studio Manager
Orangetheory Fitness
09.2023 - Current
Sales Associate / Lead Associate
Orangetheory Fitness
05.2022 - 09.2023
Assistant Manager
Planet Fitness
10.2017 - 11.2021
Finance Manager
United Guardianship Services
08.2015 - 10.2017
Bachelor of Arts - Psychology
City College of New York