Amanda Mongelli
Port Richey,FL
Summary
Dynamic Infant Toddler Specialist at Lutheran Services Florida, proficient in early childhood education and impactful communication. Crafted individualized learning plans and trained staff, significantly enhancing developmental outcomes for children. Established strong relationships with families and coordinated services, ensuring holistic support for each child's growth and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infant Toddler Specialist
Lutheran Services Florida
Tarpon Springs, Florida
03.2024 - Current
- Developed individualized learning plans for infants and toddlers in early education settings.
- Implemented age-appropriate activities to enhance cognitive and motor skills.
- Monitored children's progress through regular observations and assessments.
- Collaborated with families to assess developmental milestones and address concerns.
- Trained staff on best practices for infant and toddler care and development.
- Maintained accurate records of client interactions, evaluations, and progress notes.
- Coordinated referrals for additional services, such as speech or occupational therapy.
- Participated in interdisciplinary team meetings to discuss goals for each participant.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Substitue Teacher
Child Care Careers Services Preschool
Tampa, FL
07.2023 - 03.2024
- Guided preschool students through daily activities and lesson plans.
- Supervised children during playtime and snack breaks to ensure safety.
- Maintained a clean classroom environment, promoting health and hygiene.
- Assisted in managing classroom behavior to foster positive interactions.
- Implemented school policies and routines to enhance classroom structure.
- Provided instruction in the absence of the regular teacher, ensuring continuity of learning.
- Documented daily activities and reports for the primary teacher's review.
- Mentored new substitute teachers to support their integration.
Order Checker
Folsom Warehouse
Odessa, FL
05.2020 - 07.2023
- Picked inventory based on orders while maintaining a fast pace.
- Followed safety guidelines in order to prevent accidents on the job.
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Operated scanning equipment in accordance with established processes and procedures.
- Verified product labels and documentation against shipment details meticulously.
- Recorded discrepancies and reported issues to supervisors promptly.
- Collaborated with team members to streamline checking processes.
- Verified orders for accurate shipment of products.
- Cross-checked paperwork against selected items to ensure order accuracy.
- Assembled shipments and pallets for efficient distribution.
- Assisted in completion of annual warehouse inventory.
- Interpreted and executed written and verbal instructions effectively.
Front of House Manager
Captain crab
Port Richey, FL
07.2018 - 03.2020
- Successfully devised work schedules aligned with budget and workload constraints.
- Supervised front of house staff, ensuring excellent customer service standards.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Managed reservations using point-of-sale systems for efficient table turnover.
- Trained new employees on service protocols and restaurant policies.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Conducted regular inspections to maintain cleanliness and organization in dining areas.
- Ensured product quality and guest satisfaction while promoting a safe work environment.
- Conducted end-of-day cash audits to verify sales accuracy.
- Performed monthly inventory audits for stock control.
- Reported sales and inventory data to bar and restaurant managers.
- Implemented cost-saving strategies to optimize expenses.
- Trained employees to adhere to company policies and procedures.
Customer Service Representative/Call Center
Federal Association of Financial Services
Odessa, FL
11.2017 - 05.2018
- Responded to over 50 customer inquiries daily, resolving conflicts to enhance experience.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions for compliance.
- Educated clients on financial regulations and best practices in service usage.
- Conducted follow-up calls to ensure customer satisfaction with provided services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Executed regular assessments of customer complaints, offering solutions to improve satisfaction.
- Consistently met and exceeded monthly customer satisfaction targets.
Education
Associate of Science - Social And Human Services
Pasco-Hernando State College
New Port Richey, FL12-2026
Diploma - Teaching English As A Foreign Language
TELF.org
Online School07-2025
Medical Coding and Billing - Certificate
Kaplan University Online
Online06-2015
General Education - G.E.D
C.T.A.E
Ocala, FL12.2005
Skills
- Infant and toddler care
- Early childhood education
- Classroom management
- Teaching and caregiving
- First aid and CPR
- Record keeping
- Team coordination
- Effective communication
- Problem solving
- Report writing
- Relationship building
- Microsoft Word proficiency
- Internet literacy
- HIPAA compliance
- Organizational skills
- Time management
- Attention to detail
- Interpersonal skills
- Adaptability
- Work ethic
Certification
Child Development Associate Certification in Infant / Toddler
Advanced Certificate in TEFL Young Learners
DCF 45-Hour Child CAre Training - Florida Department of Children and Families, 2025
References
References available upon request.
Timeline
Infant Toddler Specialist
Lutheran Services Florida
03.2024 - Current
Substitue Teacher
Child Care Careers Services Preschool
07.2023 - 03.2024
Order Checker
Folsom Warehouse
05.2020 - 07.2023
Front of House Manager
Captain crab
07.2018 - 03.2020
Customer Service Representative/Call Center
Federal Association of Financial Services
11.2017 - 05.2018
Associate of Science - Social And Human Services
Pasco-Hernando State College
Diploma - Teaching English As A Foreign Language
TELF.org
Medical Coding and Billing - Certificate
Kaplan University Online
General Education - G.E.D
C.T.A.E