Amanda Montano
Santa Fe,NM
Summary
Accomplished leader with extensive experience at Santa Fe Police Department, adept in Incident Command and fostering team leadership. Enhanced operational efficiency and security management, achieving significant improvements in performance evaluation and monitoring. Demonstrated exceptional decision-making and team collaboration skills, driving successful outcomes in high-stakes environments.
Overview
22
22
years of professional experience
Work History
Lieutenant
Santa Fe Police Department
04.2022 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Implemented innovative solutions to solve complex problems, increasing overall effectiveness.
- Contributed to continuous improvement initiatives by identifying areas needing attention or optimization within the department.
- Coordinated cross-functional efforts to achieve project objectives on time and within budget constraints.
- Facilitated meetings that encouraged open dialogue between team members, fostering collaboration and idea-sharing among colleagues.
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
- Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
Police Sergeant
Santa Fe Police Department
10.2018 - 04.2022
- Supervised and coordinated daily operations of patrol shifts of up to [Number] officers.
- Served as mentor and role model to junior officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Developed and maintained positive relationships with community members.
- Facilitated communication between command staff and subordinates, promoting transparency and resolving conflicts efficiently.
Police Officer
Santa Fe Police Department
02.2010 - 10.2018
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
Case Manager
Santa Fe County Detention Center
06.2005 - 02.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Administrative Assistant
Santa Fe County Sheriff
06.2002 - 06.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Capital High School
Santa Fe, NM05.2002
Skills
- Incident Command
- Operational Efficiency
- Performance Evaluation and Monitoring
- Security management
- Team Leadership
- Decision-Making
Timeline
Lieutenant
Santa Fe Police Department
04.2022 - Current
Police Sergeant
Santa Fe Police Department
10.2018 - 04.2022
Police Officer
Santa Fe Police Department
02.2010 - 10.2018
Case Manager
Santa Fe County Detention Center
06.2005 - 02.2010
Administrative Assistant
Santa Fe County Sheriff
06.2002 - 06.2005
High School Diploma -
Capital High School
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