Amanda Montes
Palmer,MA
Summary
Compassionate and dedicated professional with a proven history of providing personalized support to students with diverse disabilities and delivering attentive and professional patient care, seeking an opportunity to bring my unique qualities to benefit another organization. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Access Navigator
Behavioral Health Network Inc.
Springfield, MA
01.2023 - Current
- Collaborating with Program Director, Navigation Supervisors, and Access Center clinical staff to ensure high quality, efficient, effective, and timely delivery of all BHN services.
- Assisting clients in their applications for essential benefits such as Food stamps, Cash assistance, MassHealth, and other necessary resources.
- Providing support to clients in their pursuit of essential benefits, such as Food stamps, Cash assistance, MassHealth, and other resources. Additionally, assisting with job search and facilitating access to reliable childcare options for children such as schools, daycare, after school programs, camps etc
- Providing assistance to SNAP clients in acquiring the necessary skills, training, experience, education, and employment support to secure and maintain well-compensated positions.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Provided information and guidance to clients on how to access services and resources.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Facilitated client referrals to community agencies or other organizations as needed.
Call Center Agent/ Health Plans Specialist/Eligibility Specialist
MassHealth - Health Insurance
Remote, USA
- Assisting individuals and families to determine an issue and continued eligibility for MassHealth insurance benefits
- Provide quality customer service by responding to inquiries in a professional, efficient and courteous manner
- Documenting calls and creating workflows
- Respond to members inquires and provide information regarding eligibility requirements
- Assist members with enrolling into a coverage and choose a health plan.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Helped clients navigate online systems within established frameworks to obtain services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Paraprofessional
Springfield Public Schools
Springfield, MA
04.2021 - 04.2023
- Maintain clean, sanitized, and organized classrooms for optimal student health and efficiency
- Provide personalized support to students, addressing educational, behavioral, and emotional needs
- Promote student safety and security in all on-site and off-site settings
- Tailor lesson plans to meet the individual needs of students with diverse disabilities
- Assist with classroom management and maintain order during teacher breaks
- Monitor and supervise students in various settings, promoting discipline and enforcing rules.
Medical Assistant/Medical Receptionist
Caring Health Center
Springfield, MA
02.2019 - 08.2020
- Performed capillary punctures, EKGs, and vital sign measurements, as well as administered strep and flu tests
- Prepared for physical exams and pap smears, ordered laboratory tests, and released lab results
- Handled phone inquiries, scheduled appointments, and triaged calls to appropriate personnel
- Maintained cleanliness and stocked examination rooms for optimal patient care
- Contributed to the team by successfully transitioning from externship to a permanent role
- Maintained an organized and welcoming waiting room environment, including magazine stacking, trash removal, and glass cleaning.
- Organized patient charts before each day's clinic sessions began.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Patient Care Assistant
Northeast Arc
Springfield, MA
06.2016 - Current
- Administer medication, monitor vital signs, and maintain accurate medical records for doctors and caregivers
- Provide compassionate in-home personal care, including bathing, dressing, and comforting patients
- Assist with light housekeeping and meal preparations as part of household chores
- Attend to immediate needs and concerns of patients and families with prompt and attentive care
- Ensure cleanliness and organization of assigned areas, adhering to sanitation standards
- Record and document relevant patient information, including mental status and eating patterns.
Receptionist
H&R Block
Springfield, MA
01.2017 - 04.2019
- Provided personalized and friendly greetings to clients, creating an inviting atmosphere
- Scheduled clients and matched them with appropriate tax professionals
- Handled confidential client information with utmost discretion
- Maintained office cleanliness and organization to ensure a professional environment
- Supported company employees with clerical tasks such as copying, faxing, and filing
- Managed multiple tasks, met deadlines, and demonstrated good judgment in independent assignments.
Education
Medical Billing And Coding Certificate -
Penn Foster College
08-2023
Medical Assistant -
Porter And Chester Institute - Chicopee
Chicopee, MA04-2019
Skills
- Registered Medical Assistant & CPR Certified
- Time Management and Organization
- Documentation and Presentation
- Proficient in Microsoft Office Suite
- Record-Keeping band Data-Entry
- Communicative and Interpersonal
- Software Programs/Medical Terminology
- Client Engagement
- Records Management
- Issue Identification and Resolution
- Regulatory Compliance
- Highly Effective Communication
- Interpersonal and Written Communication
- Relationship Building
- Collaboration and Teamwork
- Active Listening
- Customer Service
- Attention to Detail
Education Certification
- Central High School - High School Diploma
- Porter and Chester Institute - Certified Medical Assistant
- Penn Foster - Certificate in Medical Billing & Coding
Timeline
Access Navigator
Behavioral Health Network Inc.
01.2023 - Current
Paraprofessional
Springfield Public Schools
04.2021 - 04.2023
Medical Assistant/Medical Receptionist
Caring Health Center
02.2019 - 08.2020
Receptionist
H&R Block
01.2017 - 04.2019
Patient Care Assistant
Northeast Arc
06.2016 - Current
Call Center Agent/ Health Plans Specialist/Eligibility Specialist
MassHealth - Health Insurance
Medical Billing And Coding Certificate -
Penn Foster College
Medical Assistant -
Porter And Chester Institute - Chicopee