Amanda Montgomery
Cape Coral,FL
Summary
Deadline-driven Project Coordinator proficient in permitting, scheduling, and project management. Operates effectively in challenging, fast-paced environments and coordinates well with team members and customers of all backgrounds.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Uber Eats
07.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver /Seasonal Worker
United Postal Service, UPS
11.2023 - 01.2024
- Followed corporate procedures to maintain company and customer data confidentiality.
- Carry out vehicle maintenance checks before and after each route
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Follow directions from PVD driver to meet on-site for the daily route schedule
- Load, unload, prepare, inspect, and operate a delivery vehicle
- Deliver a wide variety of items to different addresses and through different routes
- Navigating the UPS MDA app throughout the scheduled route to gain access to customer information
- Confirm tracking numbers from MDA app to the actual tracking number on the package before delivery
- Obtain proof of delivery
- Get required signatures for packages that are required to deliver, if not then record information and leave a sticker notification on the door.
- Any other duties needed of me before closeout
Senior Project Coordinator
Premier Pools And Spas
06.2022 - 10.2023
- Converted all approved estimates to jobs, adding in all pertinent information (Premier Build Software) including equipment, material, customer selections, and job cost
- Requested drafting and engineering based on sales member and customer drawings and selections.
- Documented each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits
- Partnered with project team members to identify and quickly address problems
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with our finance department to deliver timely billing for milestone events during project development
- Monitored payments due from clients and promptly contacted clients with past-due payments
- Worked closely with finance teams to monitor budgets consistently, identifying cost-saving opportunities without compromising quality or deliverables
- Coded and entered subcontractor invoices into each job / each phase to ensure we were under or within budget
- Submitted approved invoices to accounting for payments
- Coded and reconciled all credit cards used by team members monthly
- Allocated project resources to drive productivity and maximize efficiency
- Resolved client inquiries and complaints requiring management-level escalation
Project Coordinator / Permitting Coordinator
Young's Electrical Contracting Inc
01.2019 - 06.2022
- Managed the service department as a whole, from the technicians to coordinating jobs with the clients
- Prioritized needs and delegated assignments to handle multiple projects simultaneously
- Completed all setup of new projects and client files
- Set project goals and schedules with clients and team members
- Updated and distributed daily / weekly project schedules
- Diminished project gaps to promote smooth workflow
- Collaborated with the project manager and each municipality to submit permit applications and all required documents for the following permits; Generators, Panels, Meter Stacks, Remodels, New Construction permits, etc
- Make sure all necessary documents needed for the approval of permits are correct and submitted in a timely manner. Including, riser diagrams, site plans, panel diagrams, and all other requested documents from the municipality
- Worked with local inspectors and the Utility companies for inspections to finalize projects and / or issue re-taps or new service request, which include; disconnects and reconnects of services, new service installation, relocation of service and conversion from OH to UG
- Assessed, monitored and reported on work progression
- Liaised with project managers to evaluate project scope and define milestones and deadlines
- Documented labor hours and material expenses for projects
- Finalized each work order for billing which included checking GPS for accurate labor hours, checking material used against material ordered and checked technicians notes to confirm the job was completed.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Office Manager
NCS Electric
01.2016 - 07.2018
- Updated and distributed daily / weekly project schedules for crews and estimators daily
- Created and maintained new customer files and work orders
- Forecasted, scheduled, and monitored project timelines
- Set project goals with owners and team members
- Accounts payable and receivable
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Reconciled supply bills and made necessary payments
- Weekly payroll through QuickBooks
- Make sure all necessary documents needed for the approval of permits are correct and submitted on time. Including, riser diagrams, site plans, panel diagrams, and all other requested documents from the municipality
- Elevated customer satisfaction by resolving client issues effectively
- Researched different topics and extracted important details from various sources for possible use in my assignments.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- General office duties, filing, faxing, multi-line phone system, Microsoft office software, and Dropbox
- Managed office inventory and placed new supply orders.
Office Assistant
Coastal Shutters and Windows
01.2009 - 11.2015
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Maintained business records and customer files
- Dispersed incoming mail to correct recipients throughout the office
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Monitored calendars and scheduled appointments based on availability and established load limits
- Handle all incoming and outgoing correspondence, organize and maintain files and spreadsheets
- Processed weekly payroll for employees using Quickbooks
- Accounts receivable
- Reconcile all accounts
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Education
High School Diploma -
Mariner High School
Cape Coral, FLSkills
- Project Management
- Relationship Building
- Planning and Execution
- Work Planning and Prioritization
- Time Management
- Customer Service
- Detail Oriented
- Flexible and Adaptable
- Microsoft Office
- QuickBooks
- Service Fusion / Premier Build / Basecamp (Construction Software)
- Google Drive, docs, sheets, keep, notes
- Attention to Detail
- Deadline Adherence
- Budget Control
Timeline
Delivery Driver /Seasonal Worker
United Postal Service, UPS
11.2023 - 01.2024
Senior Project Coordinator
Premier Pools And Spas
06.2022 - 10.2023
Delivery Driver
Uber Eats
07.2020 - Current
Project Coordinator / Permitting Coordinator
Young's Electrical Contracting Inc
01.2019 - 06.2022
Office Manager
NCS Electric
01.2016 - 07.2018
Office Assistant
Coastal Shutters and Windows
01.2009 - 11.2015
High School Diploma -
Mariner High School