Amanda Montiel
Ceres,CA
Summary
Experienced Shift Supervisor who is customer driven, friendly, leads by example, and focused on personal and partner development for growth of both team and sales. Excels at running store operations while maintaining and communicating company standards. Able to handle fast-paced environments while maintaining a clean, fun, and friendly atmosphere for partners and customers. Role-Model the Customer Service behaviors of Anticipate, Connect, Personalize and own with customers. Support a strong working relationship with Store Manager.
Seeking additional responsibilities and continued growth within the company by obtaining an assistant store manager position.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks
Turlock, CA
06.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Providing pleasant environment for customers and partners by ensuring partners are upholding Starbucks missions and values.
- Trained 5 shift supervisors to ensure highest level of customer service and creating welcoming environment.
- Asses situations throughout each shift while maintaining labor cost, flex plans accordingly.
- Coach and develop partners by owning and teaching Starbucks standards with clean precise communication overall with my manager, peers and partners.
- Prevent and correct facility and food violations to uphold California food and safety standards.
- Using provided tools to identify store growth opportunities.
- Present professional demeanor under stressful situation.
- Hold myself and others accountable. Cash management, inventory management, time management.
- Create and communicate action plans with store partners to drive store results and provide overall great customer experience.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Enforced company policies and regulations with employees
Health Clerk
Ceres Unified School District
Ceres, CA
01.2007 - 11.2017
- Typed and distributed meeting minutes.
- Entered data and verified completeness and accuracy.
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
- Created, faxed and filed healthcare records for office personnel.
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Implemented Infinite Campus for digitizing and organizing over 600 medical records
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZHigh School Diploma -
Ceres High School
Ceres, CA05.2004
Skills
- Multitasking
- Problem Solving
- Time Management
Skills
- Critical Thinking
- Leadership
- Developing people
Timeline
Shift Supervisor
Starbucks
06.2018 - Current
Health Clerk
Ceres Unified School District
01.2007 - 11.2017
Bachelor of Science - Health Sciences
Arizona State University
High School Diploma -
Ceres High School