Amanda Montilla Santana
Deltona
Summary
Dynamic Medical Receptionist with proven success at various medical offices, enhancing patient satisfaction through efficient appointment scheduling and meticulous record-keeping. Skilled in HIPAA compliance and patient registration, I foster a welcoming environment while streamlining front desk operations, significantly reducing wait times and improving office efficiency.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Hawaii Dermatology and Plastic Surgery Centers
03.2019 - 02.2021
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced office efficiency by implementing new filing system for patient records.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Managed visual merchandising displays for cosmetics department, creating an appealing shopping environment that attracted customers.
- Optimized appointment scheduling to maximize doctor availability.
- Managed patient appointments efficiently, reducing wait times significantly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Receptionist
Dr. Robert Antoine MD PA (Psychiatry)
07.2018 - 02.2019
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Medical Receptionist
Dr. Jacqueline Boutrouille, MD PA (Psychiatry)
01.2017 - 07.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
High School Diploma -
Hallandale High School
Hallandale, FLSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Records management
- Electronic medical records
- Letter preparation
- EMR / EHR
Accomplishments
Promoted to Lead Receptionist at the HD&PSC Kailua-Uluniu location
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Receptionist
Hawaii Dermatology and Plastic Surgery Centers
03.2019 - 02.2021
Medical Receptionist
Dr. Robert Antoine MD PA (Psychiatry)
07.2018 - 02.2019
Medical Receptionist
Dr. Jacqueline Boutrouille, MD PA (Psychiatry)
01.2017 - 07.2018
High School Diploma -
Hallandale High School
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