Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Amanda Montoya
Customer Service representative
Phoenix,Az
Summary
Overview
5
years of professional experience
Work History
R&L Carriers
Customer Service Representative
08.2022 - 01.2023
Job overview
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Provided primary customer support to internal and external customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Modive Care
Customer Service Representative
01.2021 - 05.2021
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivery Driver
02.2020 - 08.2020
Job overview
- For Post mates responsibilities included on time pick up and drop off, make sure the product was delivered without damage and absolutely 100% safe driving.
FedEx Ground
Package Handler
09.2019 - 01.2020
Job overview
- Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision
- Worked in accordance with company policies and guidelines
- Ensured that boxes were properly stacked without causing damage to products or packaging
- Sorted cargo according to instructions provided company guidelines
- Inspected each package for defects, including damages and improper labels
- Organized stock from the loading dock to smoothly transport to the correct location
- Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand
- Verified correct labels on all pallets stored and brought any defective items to attention of [Job title]
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs.
Flying Food Group Inc
Food Preparation Worker
01.2018 - 05.2019
Job overview
- Maintained sanitation of kitchen, walk-in refrigerators, and freezers
- Inspected premises to ensure compliance with food safety and sanitation regulations
- Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes
- Ensured quality of meals and closely adhered to set storage and rotation protocols
- Upheld all set safety and cleanliness protocols consistently
- Coordinated with cook to prepare assigned portions of food for service
- Protected the establishment's customers by keeping work areas, utensils and dishes
- AM
- May 2004 clean and sterilized
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
Frys foodstore Laveen, AZ
Customer Service Associate
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Summit High School
High School Diploma from General
University Overview
GPA: 3.4, Member, of the Debate Team.
Student Scholar Athlete (Basketball)
Vice President, Student Government.
Skills
- Computer competency Truck loading and unloading
- Teamwork and collaboration Safety Precautions
- Health and safety compliance Food preparation
- Quality assurance Sandwich making
- Food production Knife use
- Workplace safety
- Freight Operations
- Customer Relations
- Microsoft Excel
- Active Listening
- Microsoft Word
- Multi-Line Telephone Operation
- Route Dispatch
- Managing Multiple Tasks
- Call Center Operations
- Office Equipment Proficiency
- Money Handling Abilities
- Call Triaging
- Customer Service
- Customer Consulting
- Medical Terminology Knowledge
- Multi-Line Phone Talent
- Typing Proficiency
- Critical Thinking
- Shipping Procedures Understanding
- Conflict Resolution
- POS Systems Expertise
- Administrative Support
- Problem-Solving Ability
- Conflict Mediation
- Clerical Support
- Computer Proficiency
- Recordkeeping Strengths
- Reading Comprehension
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Cultural Awareness
- Prioritization
- Coordination
- Filing
- Grammar
- Research
- Spreadsheets
- Calendaring
- 10-Key
- Proofreading
- Documentation
- Minute Taking
- Administrative and Office Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only place where success comes before work is in the dictionary.
Timeline
Customer Service Representative
R&L Carriers
08.2022 - 01.2023
Customer Service Representative
Modive Care
01.2021 - 05.2021
Delivery Driver
02.2020 - 08.2020
Package Handler
FedEx Ground
09.2019 - 01.2020
Food Preparation Worker
Flying Food Group Inc
01.2018 - 05.2019
Summit High School
High School Diploma from General
Customer Service Associate
Frys foodstore