Amanda Montoya

• Monitored client progress, documenting changes and communicating effectively with healthcare professionals.
• Assist client in medication management, ensuring adherence to prescribed schedules.
• Implemented strategies to enhance clients' quality of life through social engagement and recreational activities.
• Advocated for clients' needs, facilitating access to community resources and support services available through IHSS.
• Clean the house, run errands, manage laundry, and complete weekly grocery shopping.
• Assist with dressing guidance, grooming, meal preparation, and medical appointments.

• Coordinated utilization management activities within Letter of Agreement (LOA) department to ensure compliance and efficiency.
• Verified insurance eligibility and authorization requirements, facilitating timely patient access to services.
• Maintained HIPAA-compliant documentation to uphold privacy standards while achieving productivity targets.
• Collaborated with multidisciplinary teams to facilitate effective care management strategies.
• Analyzed patient data to determine eligibility for services and optimize resource allocation.
• Coordinated utilization review processes to ensure compliance with healthcare regulations.
• Implemented quality assurance measures to enhance efficiency in patient care assessments.
• Led initiatives to streamline workflows, resulting in improved turnaround times for service approvals.

• Coordinated referrals and prior authorizations to ensure patient access to specialty services.
• Verified insurance benefits and communicated with providers, patients, and health plans.
• Tracked referral status to facilitate timely access to care for patients.
• Managed electronic health record updates for accurate patient tracking and information flow.
• Facilitated communication between patients and healthcare providers to enhance care continuity.
• Developed streamlined referral processes, improving operational efficiency across departments.
• Collaborated with multidisciplinary teams to ensure comprehensive care coordination for patients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Coordinated patient referrals, ensuring timely access to specialist services.

• Coordinated front- and back-office clinical operations to enhance physician workflow.
• Scheduled appointments, documented patient information, and maintained accurate medical records.
• Managed appointment scheduling, documented patient information, and ensured accuracy of medical records.
• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Assisted in electronic health record (EHR) management, ensuring data accuracy and compliance.
• Coordinated patient intake processes, enhancing overall patient experience and reducing wait times.
• Conducted routine lab tests and recorded results, ensuring timely reporting for patient care decisions.
• Trained new staff on office procedures and adherence to best practices for patient interactions.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
• Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
• Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
• Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
• Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
• Ordered prescription refills on behalf of existing office patients.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
• Helped doctors with patient procedures such as minor office procedures.
• Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.

Expected September 2026