Amanda Moore
Tempe,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Solara Medical Supplies
02.2020 - Current
- Confer with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, upgrade accounts, or obtain details of complaints, Assist with placement of orders, process payments, refunds, or exchanges
- Inform customers of deals and promotions, answer questions about warranties and terms of sale
Uber Concierge Driver Support
11.2018 - 12.2019
- Maintain excellent interpersonal skills and professionalism while delivering best in class customer service, receive feedback for improvement while building and maintaining relationships with partners, employ critical thinking, emotional intelligence, and creative problem-solving skills, learn and master knowledge base and contact management systems
Uber Partner
04.2015 - 11.2018
- Provide clients with reliable transportation to a variety of locations around the metropolitan area
- Provide superior customer service with a sense of urgency, safety and kindness, Congenial mature and professional demeanor, building a stronger kinder community with positive social interactions, assist with loading and unloading luggage, choose best routes to destinations by using maps and GPS
Experience Representative
DaVita RX
11.2016 - 06.2017
- Respond to patient inquiries with information regarding benefit plans (co-payments, deductibles, quantity and day supply limitations, etc.) and to other calls from clinics, insurance companies, pharmacies and physicians
Front Desk Associate
Planet Fitness
02.2016 - 10.2016
- Greet members, prospective members and guests, Answer phones in a friendly manner and assist callers with a variety of questions, facilitate needed updates to members account, assist in maintaining the neatness and cleanliness of club, Respond to member questions and concerns in a timely and professional manner
Customer Service Representative
Express Scripts
08.2011 - 03.2015
- Responded to patient inquiries with information regarding benefit plans DOD & Specialty pharmacy trained (co-payments, deductibles, quantity and day supply limitations, etc.) and all together calls from clinics, insurance companies, pharmacies and physicians, Monitored, recorded and documented calls as appropriate using computerized documentation systems, Maintained current knowledge of company policies & procedures and maintained compliance at all times
Education
Associates Degree in Health Studies -
Carrington College - Phoenix
Phoenix, AZ07.2023
No Degree - Physical Therapy Technology
Carrington College -Mesa, AZ
Mesa, AZ11.2016
High School Diploma -
Camelback High School
Phoenix, AZ05.2008
Skills
- Customer Retention Strategies
- Understanding Customer Needs
- Process Transactions
- Benefits Explanations
- Calm and Professional Under Pressure
Accomplishments
- CPR/AED Certified Mesa, AZ 7/17/2016
- Physical Therapy Technician/Chiropractic Assistant: AZ Spine Disc and Sport (Externship),180 hrs, 9/17-10/17/2016
- Volunteer: 9/11 Hero's Run Tempe, AZ 9.16, Children’s Safety Day Mesa, AZ 3/16/2016
Timeline
Customer Service Specialist
Solara Medical Supplies
02.2020 - Current
Uber Concierge Driver Support
11.2018 - 12.2019
Experience Representative
DaVita RX
11.2016 - 06.2017
Front Desk Associate
Planet Fitness
02.2016 - 10.2016
Uber Partner
04.2015 - 11.2018
Customer Service Representative
Express Scripts
08.2011 - 03.2015
Associates Degree in Health Studies -
Carrington College - Phoenix
No Degree - Physical Therapy Technology
Carrington College -Mesa, AZ
High School Diploma -
Camelback High School
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