Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Timeline
Generic

Amanda Moore

Wagoner,OK

Summary

I am a focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. I am a Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.

I myself have experienced addiction first hand and have been apart of Cherokee Nations out patient MATT Program sense January of 2020. I started my journey to sobriety in March 8th of 2019. I spent one year straight in 4 separate inpatient Dual Diagnosis Rehab Facilities , and Completed each one. I am proud to be sober almost 3 years now and hope that I can use my experience to help others to see their light at the end of the tunnel with full empathy, compassion, and care. Thank you for your time.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

Wrap Project
08.2022 - Current
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.

Call Center Representative

Cherrokee Nation Career Servivces
01.2021 - 08.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

CNA

Eastgate Village
04.2012 - 01.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

GED -

Cherokee Eduction Adult Education Center
Tahlequah, OK
08.2023

Skills

  • Best Practices and Standards
  • Peer Interaction
  • Communications Strategies
  • Treatment Recommendations

Affiliations

I have Worked for the Wrap Project for about a year now and have been on the program myself for at least 2 yrs. I have been on a career program with Cherokee Nation sense January of 2022. In this time I have also been apart of the Boy's and Girls Club of WRAP Project Sense it first started in November of 2022. I also have been Apart of local and many out of town N/A and A/A groups all over Tahlequah, Muskogee, Wagoner , and Fortsmith Ark and have held such groups. I have been apart of the Peaceful Warriors Way group in tahlequah, and i have ran many recover classes in the community

Certification

I am currently waiting on the classes for my certification for PRSS.


I have various different call center certificates for for managing computer input data.


I was a certified nursing assistant but I would need to renew.

Additional Information

I am a hard worker who is always punctual and communicates in an understanding and compassionate manner with not only my superiors and my fellow staff but with all clients and others within the general community.

Timeline

Peer Support Specialist

Wrap Project
08.2022 - Current

Call Center Representative

Cherrokee Nation Career Servivces
01.2021 - 08.2022

CNA

Eastgate Village
04.2012 - 01.2015

GED -

Cherokee Eduction Adult Education Center
Amanda Moore