Amanda Moore
Cambridge,MD
Summary
Experienced Customer Service Supervisor bringing 4+ years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Develops strong working relationships with store team to boost performance and meet objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa Food Markets
12.2018 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service standards.
Barista
Blackwater Bakery
03.2018 - 12.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bartender Supervisor
Canvasback Pub
12.2017 - 08.2018
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Cracker Barrell Old Country Store
01.2016 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Dunkin' Donuts
12.2015 - 10.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Lifeguard
American Pools
04.2016 - 09.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Certified Nursing Assistant
Visiting Angels Home Care
08.2013 - 12.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Associate of Science - Nursing
Delaware Technical And Community College - Owens
Georgetown, DE05.2015
High School Diploma -
Sussex Technical High School
Georgetown05.2013
Skills
- Interdepartmental Collaboration
- Special Assignments
- Stock Management
- Customer Service
- Customer Relations
- Shrinkage Prevention
- New Hire Training
- Motivational Leadership
- Staff Assignments and Supervision
- Inventory Merchandising
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Supervisor
Wawa Food Markets
12.2018 - Current
Barista
Blackwater Bakery
03.2018 - 12.2018
Bartender Supervisor
Canvasback Pub
12.2017 - 08.2018
Lifeguard
American Pools
04.2016 - 09.2016
Server
Cracker Barrell Old Country Store
01.2016 - 11.2017
Barista
Dunkin' Donuts
12.2015 - 10.2016
Certified Nursing Assistant
Visiting Angels Home Care
08.2013 - 12.2015
Associate of Science - Nursing
Delaware Technical And Community College - Owens
High School Diploma -
Sussex Technical High School