Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Moore

Tomball

Summary

Dynamic waitress with proven expertise at First Watch, excelling in customer service and cash handling. I am also one of the head servers (black apron) which is next step down from management. Im Recognized for enhancing guest satisfaction through attentive service and effective conflict resolution. I also have many regular customers due to my excellent customer service. Skilled in upselling and maintaining operational efficiency, contributing to a positive dining experience and increased sales. Reliable team player with strong multitasking abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Waitress

First Watch
04.2013 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Wolfies
04.2007 - 04.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Started off as a waitress, then bartender, then manager
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Education

High School Diploma - Basics And Cosmetology

Klein Collins High School
Spring, TX
05.2004

Skills

  • Order accuracy
  • Customer service
  • Cash handling
  • Restaurant operations
  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Time management
  • Communication skills
  • Problem solving
  • Strong multitasking
  • Cleanliness
  • Attention to detail
  • Decision-making
  • Hospitality service expertise
  • Payment processing
  • Accurate money handling
  • Tableside service
  • Upselling
  • Point of sale operation
  • Guest relations management
  • Reliability and punctuality
  • Guest relations
  • Physical stamina
  • Stress management

Certification

I am tabc and food handler certified. I was also previously cpr certified.

Timeline

Waitress

First Watch
04.2013 - Current

Waitress

Wolfies
04.2007 - 04.2013

High School Diploma - Basics And Cosmetology

Klein Collins High School

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Amanda Moore