Amanda Moore
Nampa ,ID
Summary
PROFESSIONAL OBJECTIVE Medical receptionist seeking an opportunity, in an organization that will allow me to apply and further develop my skills, I wish to expand my field of experience, and achieve proficiency in new tasks, meeting all challenges presented to me.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Patient Access Representative
Washington Health
Fremont, CA
07.2022 - 07.2026
- Registered emergency department patients using hospital admissions system and EMR
- Verified patient demographics, insurance coverage, and emergency contact information
- Collected demographic and billing information during patient intake.
- Verified patient insurance information and collected copays, if necessary.
- Coordinated bedside registration with nurses, physicians, and unit clerks
- Assisted with registering incoming ER patients into the computer system.
- Followed HIPAA guidelines while handling confidential hospital information
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of all patient records.
- Assisted emergency department staff with admissions, transfers, and discharge paperwork
- Responded to inquiries from patients regarding their care, billing, and discharge instructions.
- Provided customer service by addressing complaints or concerns from patients or families.
- Answered phone calls promptly and directed them to the appropriate person or department.
- Resolved patient questions with clear, courteous service at front desk.
- Kept track of patient wait times in order to ensure timely treatment was provided.
- Collaborated with nursing staff on admission processes for new arrivals to the ER.
- Scheduled and confirmed patient appointments and consultations.
- Arranged hospital admissions for patients as required.
- Assisted with tracking lab results for ER patients in a timely manner.
- Monitored supplies inventory levels in order to maintain adequate stock levels at all times.
- Dependable, adaptable and committed in supporting the needs of patients and the department.
- Able to remain calm and focused in high stressed environments.
- Managed multiple tasks simultaneously to ensure efficient operation.
- Training of new employees.
- Able to learn, adapt and incorporate when new processes are introduced to the department.
- Able to remain calm and focused in high stressed environments.
- Managed multiple tasks simultaneously to ensure efficient operation.
- Training of new employees.
- Able to learn, adapt and incorporate when new processes are introduced to the department.
MEDICAL RECEPTIONIST
Webster Orthopedics
San Ramon, CA
05.2018 - 02.2020
- Greeted patients and visitors in a warm, friendly, and professional manner.
- Registered patients according to established protocols.
- Verified insurance eligibility and obtained authorizations/referral as determined by insurance.
- Accurately enter patient demographics and insurance information into Centricity EMR.
- Collected upfront office and surgical co-payments, form fees, and past due balances.
- Answered and screened incoming phone calls and routed to the appropriate care team within the established time frames.
- Ensured accurate and thorough completion of forms as required for clinical staff.
- Ensured accurate and thorough completion of forms for clinical staff.
- Communicated patient wait times via monitors.
- Maintained a clean, neat, and orderly work area, including the waiting room at all times.
- Opened and scanned incoming mail for distribution to appropriate departments.
- Routed incoming faxes to appropriate parties or into patient charts
Medical Receptionist
Washington Township Medical Group
Fremont, CA
08.2016 - 05.2018
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Conducted patient intake interviews to collect medical information and insurance details.
- Greeted each patient pleasantly.
- Created a positive first impression for patients upon arrival.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Organized and tidied waiting room to enhance patient comfort.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Trained new staff on office procedures, insurance processes and medical terminology.
Medical Receptionist
Mission Peak Orthopedics
Fremont, CA
07.2014 - 07.2016
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients warmly at reception to create a welcoming atmosphere.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained cleanliness of waiting room by straightening up furniture and organizing materials for patient comfort.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Medical Receptionist /Assistant
Washington Neurosurgical & Medical Group
Fremont, CA
03.2004 - 05.2014
- Set up appointments for physician visits and procedures using calendar software.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient chart.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Ensured timely communication by accurately taking and delivering patient messages. from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained cleanliness and organization of the waiting room to enhance patient experience. to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained confidentiality of patient information to protect privacy and comply with regulations. and maintained patient confidence by completing and safeguarding medical records.
- Ordered ink cartridges, toner, paper and other office supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Labeled and completed lab requisitions using ICD and CPT coding.
Education
Medical Assistant, Coding/billing - Medical
Mission Valley ROC/P
Fremont, CA 06.2002 - 03.2004
Skills
- Proficient in Epic, GE Centricity, NextGen and Phreesia
- Familiar with commercial, workers compensation and government insurance guidelines, medical terminology, and HIPAA standards
- HIPAA compliance
- Health insurance knowledge
- Insurance verification
- Eligibility checks
- Eligibility determination
- Patient intake
- Patient check-in
- Patient scheduling
- Copay collection
- Admitting coordination
- EMR registration
- BLS/AED CPR Certified
- Attention to detail
- Analytical skills
- Problem-solving
- Process improvement
- Excellent communication skills, both written and verbal
- Written communication
- Patient communication
- Customer Service
- Dispute management
- Conflict resolution
- Adaptability
- Multitasking and organization
- Team collaboration
- Staff training and development
- Team Management
- Team leadership
- Flexible schedule
- Friendly and outgoing
- Health insurance knowledge
- EMR registration
- Insurance verification
- Patient intake
- HIPAA compliance
Timeline
Patient Access Representative
Washington Health
07.2022 - 07.2026
MEDICAL RECEPTIONIST
Webster Orthopedics
05.2018 - 02.2020
Medical Receptionist
Washington Township Medical Group
08.2016 - 05.2018
Medical Receptionist
Mission Peak Orthopedics
07.2014 - 07.2016
Medical Receptionist /Assistant
Washington Neurosurgical & Medical Group
03.2004 - 05.2014
Medical Assistant, Coding/billing - Medical
Mission Valley ROC/P
06.2002 - 03.2004